Centelli Ranked BEST Robotic Process Automation Technology Company by SME Business News!
It’s official… Centelli is now ranked as the BEST Robotic Process Automation (RPA) Technology Company in UK by SME Business News! *Cue the champagne* This award signifies a huge milestone for Centelli. And it clearly showcases its excellence in quality, service, and execution. “Receiving such a prestigious award is independent validation and recognition of the value that we have been delivering to our customers. It strengthens our commitment to help organisations become more productive by deploying digital workers to take the rut out of routine”, states Aneesh Gupta, Founder. What Makes Centelli a Top RPA Solutions Company Centelli works to free employees from routine and repetitive tasks, enabling them to explore their skills and focus on more rewarding and complex tasks that require their cognitive and creative skills. The company encourages the use of Digital Workers in businesses, enabling employees to focus on more complex tasks. It leads to greater satisfaction for the employee, customer, and the business. This also ensures that employees have the time to focus on more interesting things. For instance, tasks with no scripts and less repetitive actions! In short, Centelli saves companies TIME, RESOURCES and adds to overall EMPLOYEE SATISFACTION resulting in decreased turnover. Centelli’s unique selling point is that its solutions are compatible with any organisation, any business application (including legacy systems), and ensures delivery is to the outcome that the customer needs to realise true value. Here is an example: An employee takes about 4 days to complete a task with an estimated 60,000 mouse clicks. However, a Digital Worker completed it in four hours. Not only does this save time, but it also saves mistakes being made. As more businesses take on Digital Workers, Centelli will continue to innovate and serve customers in an effective and efficient manner. Looking for the best RPA Technology Company to help you with your business process automation journey? Book a Free Consultation to learn how your company can benefit from a digital workforce!
Automating Repetitive Tasks Using Digital Workers
At Centelli, our business is working with you to solve whatever that problem is for your organization. Our customers have seen a step change in customer experience, business performance and employee satisfaction because Digital Workers. Read the official Cobb County Chamber Press Release
Automotive companies are becoming more Digital. Continue the Journey with Automation
Another lockdown…. but does it give us time to look at other things? Here we are again. Heading into another lockdown, hopefully only for 1 month (but potentially longer).The Digital Automotive Journey, A lot of organisations have had to put business on ice again which brings many challenges. During the last lockdown, after the initial impact, some companies were able to pivot and spend the “spare” time on improving the running of the business. This time around, the lockdown is still severe but there has been slightly more flexibility built in to allow some companies to keep trading and working. The Digital Automotive Journey is one of those. Centelli works with different customers in the sector who have either started or continued their journeys with UiPath’s Robotic Process Automation tool. In order to thrive in this new environment, automotive companies have to work smarter. They must focus their staff on engaging the customer and creating a truly differentiated experience. The best way to achieve that is by handing over repetitive, administrative tasks to a Digital Worker. Digital workers can work across different applications without needing RPA Solutions for the Automotive Sector Centelli works with Dealerships, Leasing companies & Vehicle Remarketing firms automating processes across the business. This ranges from pricing analysis to managing vehicle inventory to carrying out administrative tasks that must be done but the customer will not care the effort involved. The goals range from anything to saving time on administrative tasks, improving the job satisfaction of the staff, or sheerly growing the bottom line. We’ll leave those up to you.
Will RPA take away human jobs?
Over the last few days, I have been asked quite a few times – will RPA take away jobs? Adoption of technology or any automation (whether it be through RPA or through the implementation of enterprise applications or robots in a factory) will always get asked that question. Impact of Automation can be categorised in to two types: Labour augmentation: Automation that complements a human, making them more effective. E.g. a forklift enables a worker carry weight many times greater than they would be able to carry with their bare arms Labour replacing: Automation that takes the place of a human worker. E.g. machines in factories that can do the job of multiple workers For us at Centelli, we focus on enabling outcomes and delivering business benefits. Once those outcomes are achieved, benefits are unlocked, it is up to the customer to determine the appropriate way of capitalising on it. We start all exploration of possible areas for automation with a simple question – “If you were given a magic wand to make any task go away, what would you want to stop doing?”. The response becomes the target for automation. These answer to this question are inherently oriented towards labour augmentation. The work that has been taken over by the Digital Workers has been work that the human workforce was doing but was never thrilled by it. Once the Digital Workers have been deployed, there is a significant positive impact on the staff. Human workforce is freed up from repetitive tasks and is able to focus on more value adding tasks, tasks that require greater thinking, provide a greater challenge. Mckinsey in an article published as early as 2017 on Intelligent Process Automation, has identified freeing up of skilled resources as one of the 4 major benefits of RPA. In one particular implementation at a hotel contact centre, there was an improvement in motivation levels, better output and overall greater job satisfaction. Automation is about people and how we can best use the experienced and cognitive capabilities of the human workforce the best. We say that RPA is not Robotic Process Automation but is Routine Processes Annihilated! If you are doing tasks that are repetitive and should ideally not be done by humans, get in touch. Find out how our Digital Worker solution can help.
Automation and Automobiles
Everyone can imagine how Automation have been used in the automotive sector. One quick look at a vehicle production line, and you will see swathes of industrial robots pulling together the various components that make up the cars we drive today. It has been this way since the 60s & 70s. Robots can build the vehicles quicker, for longer periods of time without fatigue, and with less errors than the staff who were previously on the production line. The staff who would have building the cars manually have transitioned their skills into supporting, maintaining, and repairing the robots so they can do their job. RPA is no different in the 21st century Robotic Process Automation in Automotive sector is the modern-day equivalent of steam engines and industrial robots. UiPath software robots pick up the repetitive, computer based processes that human staff used to do. But these robots are not constrained by the same limitations that we are. We are only able to execute a certain number of tasks in our 8/9 hour day, but we need to also be doing the rest of our day jobs (because the repetitive tasks are generally the distractions). The automotive sector has already undergone this secondary revolution using robots, just this time around its been with software robots. We have clients within leasing, dealerships, vehicle remarketing and even automotive data organisations who already use RPA. There are countless back office processes that can be picked up by robots (AP within Finance, onboarding & offboarding within HR, and even tasks like returns processing within Supply Chain functions). Automotive specific use case However, the biggest benefit gainers and savings have been linked to front office and have a direct impact on the success of the business. Within one automotive group we have developed an automation where the robots calculate the prices of available leases from across 5 different applications, and then posts the best price. Because a robot does not take holidays, coffee breaks, works midnight-midnight and not 9-5, and does not make human error and need to go back for rework, the benefits have been massive. The amount of prices they have been able to post each month has increased by a factor of 10x. This directly results in increased revenue for the company. Chances are, there will be repetitive, routine processes that consume the time of your staff and a lot of the time, keep them away from dealing directly with customers or stakeholders. If you want to look under the hood at your operations and see where you can use software robots to help your operation, get in touch at sales@Centelli.com.
Failing to Realize the Big Promises and Payoffs from ERP, CRM, and other Enterprise Solutions?
You have invested human and financial resources, your teams have put in countless hours and sweat to implement a change in business process with or without additional automation enabled by ERP, CRM Enterprise solution/computing applications to improved customer experience, efficiency and agility. Despite the project going live, change being implemented the benefits are not realised. On top of that the staff feel overworked and frustrated. Customers continue to demand more and competition is threatening at the heart of your business. Sound familiar? Fundamentally the time and effort spent on the change is not wasted. What is missing is smoothing out the change with automation ERP, CRM Enterprise solution, taking care of the additional asks on staff to carry out tasks to make the change work smoothly. Projects have tight deadlines, limited budgets and at the end the project team is running to get to the finish line. The end rush tends to result in adoption of workarounds that limit the benefit and cause the increased work load. We have a quick, simple and effective solution. Centelli uses Digital Workers (RPA – Robotic Process Automation) to grease the bearings across your solutions. Digital Workers provide connected workflows, bridge data gaps, speed processes providing accuracy and efficiency and become virtual assistants to your key resources reducing their stress and burden further improving customer experience. Ultimately, no packaged software unilaterally provides the tools necessary to execute a business strategy. The key to success is utilizing the best components across various solutions, just like we use our human capital by driving each resource to deliver to their capabilities. Digital Workers provide a layer of connectivity and bring the strengths of your existing solutions together in a well humming automation engine. Yes, we are saying keep your existing systems and let Digital Workers put them together. Digital Workers are cost effective, quick to deploy, and do not require integration layers or programming changes. CEO’s are turning to Digital Workers to create a workforce of the future – one that combines human talent with the efficiency of a digital worker.
Traffic jams in the business process highway
A few days ago, I took the day off and went for a nice long drive. For the most part the drive was great. Beautiful country side, great weather and nice music. However, on any long drive, there has to be a few Business Processes are in Traffic Jam along the way (it was Friday evening – what was I thinking). I patiently sat through the traffic jam, contemplated on topics like why the universe is expanding, what do billionaires eat for breakfast, etc. After a little while, the jam just disappeared! Back to speed. There was nothing wrong. It was a phantom jam! Why did the phantom jam happen in the first place? There was one or two cars that slammed on their brakes hard and this triggered a concertina effect. In our experience of implementing digital workers over the course, we have come across numerous business processes that are smooth for the most parts but regularly hit a “traffic jam”. These jams are caused by mostly automated business processes hitting tasks/steps that are dependent on a human to transfer, in most part with little change, data from one application to another. The human is not as fast the applications and creates a bottleneck. The process slows down, cycle time increases, customers get frustrated and constraints are applied to the businesses capacity to handle transaction volume. The solution to phantom jams is self-driving cars are the cars react based on other cars. Reaction times are faster as a result recovery is faster and jams are eliminated leading to smoother flowing traffic. In general everything is faster. We are a little far away from self-driving cars but a solution to the phantom jams of the business process world is here in the form of digital workers. Digital workers work faster than human workers, they work without any chances of an error, work without needing a coffee break, etc. In the end we get smoother flow of business processes leading to greater throughout and greater customer satisfaction. Similar to the highways, we have worked with a leading, innovative hotel chain who wanted to improve customer service and being more competitive. There was a huge volume of emails coming in to their contact centre 24 hours a day. At 5pm every weekday they would hit the brakes. The contact centre staff would come back in the morning to a traffic jam of emails to process and were constantly playing catchup. The constant inflow combined limited working hours meant that there was a constant traffic jam in handling customer queries. Along with the impact on customer service, the contact centre team was de-motivated as they felt like they could never win the constant inflow of emails. Centelli deployed digital workers to handle the more routine, regular coming emails. Over the course of 6 months, the digital workers handled 150,000 emails. The business process for better customer service flowed smoother and the positive impact on the morale of the contact centre staff was better than expected! The solution took just weeks to deploy without any changes to IT applications. If you feel your business processes are stuck in a traffic jam, get in touch. Let Centelli explore if Digital Workers can smoothen the flow.