Building the Future: How Digital Workers Aid the Construction Sector
The Next Phase of Automating Construction Automation is a longtime friend of the construction sector. Without it, your teams would still be manually digging and mixing concrete. It’s changed the way we work, making building projects faster and easier. Now, we’re looking at a new kind of automation. This one makes the office work and dealing with customers smoother and more efficient. At Centelli, we’re experts in using the latest and most advanced automation. We’ve created a handy guide for you to understand automation in the construction industry fully. You can read it HERE for all the details, or if you’re in a hurry, just check out the highlights below! Tasks Your Team Would Rather Skip: Across the sector, workers are still stuck doing manual tasks. These aren’t just at the construction site, but back in the office. These tasks include processing invoices, onboarding employees, and balancing accounts. These tasks are not only inefficient but also repetitive and unfulfilling for employees. Thankfully, they can be easily and efficiently automated. Centelli’s Innovative Automation: Digital Workers At Centelli, we provide Digital Workers who undergo training, just like any new staff member, to get these jobs done fast, affordably, and without mistakes. While a Digital Worker can handle a wide range of tasks, they are particularly effective when it comes to repetitive manual processes. The jobs your existing staff wish they could skip! We often ask our customers, “In an ideal world, what tasks would your employees avoid doing?” Once we know which tasks are the real headaches, we get our Digital Workers up to speed to tackle them. A Digital Worker can be trained to perform any task quickly and accurately. Additionally, it knows how to seek human input when it encounters anomalies. Here are some of the processes Digital Workers can take on: Subcontractor onboarding and offboarding: Our Digital Workers make working with subcontractors easy, saving you time and keeping projects on track. VAT and CIS processing: Digital Workers ensure timely, error-free submissions of your bothersome tax processes, freeing up your team to focus on exceptions and use their skills in more valuable ways. Invoice creation: Issuing and paying invoices on time is a painful but unavoidable task. With Digital Workers, you ensure your cash flow is smooth, your bank sheets are accurate, and, just as importantly, your time is free. And so much more! Why Now Is the Time to Embrace Automation? Automation is advancing quickly, and it’s picking up speed! According to a recent report by Deloitte, 53% of businesses have already embarked on their Robotic Process Automation (RPA) journey, a number expected to rise to 72% in the next two years. The construction industry is right there in the mix, with many firms already integrating Digital Workers in their back-office functions to boost efficiency and get ahead in the market. Implementing Digital Workers Digital Workers come with many negative assumptions, but they are much easier to implement than one might expect! Any CIO will want to know what infrastructural management will be needed from their IT department. Luckily, Digital Workers are very light on demands. They operate primarily on Virtual Machines (aka “Virtual Laptops”), and the unique IT requirements pretty much end there. Otherwise, their logistical needs are no more complicated than a human employee’s. In fact, we’ve implemented many Digital Workers who now manage the whole company’s system access, freeing up loads of time for the IT team! These Digital Workers work like a human using a computer, even imitating mouse clicks and typing on a keyboard. This means you don’t need to change any of your existing software, technology stack, and ERP systems. In fact, they can be great at bridging the gaps between different tools or systems. For instance, if you use separate HR or Payroll systems, a Digital Worker can be trained to transfer data between them on a daily, weekly, or even hourly basis. Here’s the most exciting part: you can have a Digital Worker ready in just a few weeks, with very little initial investment. How Digital Workers Help YOU Using Digital Workers in your construction firm offers a host of benefits: Enhanced Productivity: Digital Workers operate swiftly, providing immediate and accurate data for informed decision-making. Higher Employee Satisfaction & Engagement: Allowing employees to concentrate on more meaningful activities by eliminating tedious tasks makes their jobs more fulfilling and appealing, a key advantage in a competitive job market. Improved Customer Experience: Increased efficiency and fewer mistakes mean more content customers and higher profits. And many more! To Explore Further: Using smart automation is a big chance for all construction companies. Digital Workers can save you money and offer lots of other benefits, all while using your current systems or equipment. To learn more about how to use these new tools, don’t forget to check out our Automation in Construction Guide – available for download by clicking here. It’s filled with helpful information for anyone in construction wanting smart new ways to work. So, if you’re looking to make your business work better and keep your customers happy, don’t miss out on this guide!
How to Succeed with Automation: Aneesh Gupta and Jon Davis of the Ivy Collection Speak at UiPath TOGETHER 2023
At the recent UiPath TOGETHER 2023 conference in London, Centelli was proudly invited to take to the stage. Our Managing Partner, Aneesh Gupta, alongside Jon Davis from The Ivy Collection, delved into the transformative capabilities of intelligent automation. Here’s an inside look at the event’s highlights and the knowledge imparted. Meet the Dynamic Duo: Aneesh Gupta & Jon Davis Aneesh Gupta, the visionary behind Centelli, founded our organization in 2014 with a singular purpose: to assist businesses in maximizing efficiency, productivity, and customer and employee well-being. With two decades of experience spanning across multiple industries, Aneesh has helped Centelli enhance business operations for countless clients. Accompanying him on stage was Jon Davis, CTO of the esteemed Ivy Collection. For those new to the name, The Ivy Collection is a prestigious conglomerate with over 125 iconic restaurants and members’ clubs across the UK, US, and UAE. It encapsulates luxury brands like The Birley Clubs, Caprice Holdings, and of course, The Ivy itself – probably one of London’s most famous restaurants. Together, they showcased how intelligent automation, with a partner like Centelli, could revolutionize age-old processes in industries like hospitality. Unpacking The Ivy Collection’s Automation Needs A central theme in the discussion between Aneesh and Jon was the imperative for businesses to adapt and modernize. Like numerous businesses, The Ivy Collection discovered that many roles within the company had evolved to handle much more administrative and low-complexity work, rather than what they were brought on to complete. Many of their employees found repetitive and time-consuming tasks completely taking over their day-to-day roles. This led to disadvantages for everyone involved- less efficient work for the company, poorer services for the customers, and lower morale for staff. The Ivy Collection wanted to get back to business-focused operations, and having worked with automation in the past, Davis knew this was the only solution. Navigating the Automation Journey While the promise of automation was tantalizing, its path had its share of challenges. Bringing about change in a tradition-steeped sector like hospitality required not just the right tech tools but the right mindset. Davis reminded the audience that the every-day person might not be familiar with automation and may not understand its purpose. This hesitation is further compounded by fear-factor apprehensions – which lead them to ask “will this replace my job?.” The only things automation will take from your job are the boring and menial tasks, leaving you to get on with the things that truly matter. Aneesh said the success of transformative change hinges on having a champion or sponsor. Without someone to steer the ship, even the most promising solutions can get waylaid. Jon’s belief in the power of automation to drive meaningful change stemmed from his previous role. So, in the Ivy Collection he worked to identify other advocates across the business. To dismantle misconceptions that employees might have, it was imperative to have departmental champions who could assure teams, “this is not replacing you. This is to get you back doing what you’re meant to be doing day to day.” Facilitating Change with Finesse Centelli’s partnership with The Ivy Collection was pivotal in the brand’s automation success. While The Ivy provided the vision and internal champions, Centelli brought the expertise, facilitating a seamless integration of intelligent automation processes into the company. When Aneesh probed Jon about his vision for automation, he emphasized the need for tangible outcomes, not just theoretical discussions. Jon cited a poignant example: during the busy Christmas period, instead of having two employees constantly declining tens of thousands of inquiries, why not shift the focus? Why continue processes just because “it’s always been done that way?” Truly valuable automation should work autonomously without the need for constant oversight. We don’t want employees moving from monitoring one tedious task to another. Luckily, these independent, powerful solutions are the kind Centelli provides. Moreover, the event shed light on the importance of success stories and case studies, which Centelli was able to provide. These also helped greatly in building trust and minimizing employees’ concerns. A Bright Future: Automation & Employee Happiness Perhaps the most heartening insight from the discussion was the transformative power of automation on employee well-being. As Aneesh pointed out, when intelligent automation takes over repetitive tasks, “you actually make people’s lives more meaningful…” With automation handling administrative tasks, employees had more time and space to carry out the work they joined for. “The fun part is when you actually see somebody and there are smiles on their faces because this has really transformed their life,” he observed. “They’re doing things today that they really didn’t want to be doing. This is what their job is supposed to be.” If you missed us at the event, no worries! We’re always here, ready to share, guide, and collaborate. Here’s to reimagining the future, one automation solution at a time! You can watch the full UiPath TOGETHER presentation HERE. Closing Thoughts Centelli’s experience at UiPath TOGETHER 2023 was an opportunity to share and learn as well as being a testament to the potential of intelligent automation in reshaping and transforming industries. As champions of automation, we’re so excited about the possibilities ahead. For more insights, case studies, and a deeper dive into the world of automation, you can also stay tuned to the Centelli blog. .
Elevating Healthcare: Ensuring Data Accuracy & Patient Safety with Digital Workers
Automation tools like ‘Digital Healthcare Workers’ could be a perfect fit for the digital strategy of organizations focused on patient care and service delivery. In the whirlwind of the healthcare sector, patient data flows in massive torrents, and even the slightest inaccuracies can have significant implications. Maintaining data accuracy is no simple task, but it’s non-negotiable—patient safety hinges on it. Notably, some healthcare businesses are adopting a more balanced approach, allowing professionals to focus more on patient care with less stress over data management. And they are deploying advanced healthcare data managment solutions for faster and more accurate processing. Enhancing Data Accuracy and Patient Safety with Digital Workers The volume and complexity of tasks such as patient record management, insurance verifications, and claims management impose a significant burden on healthcare professionals. This, in turn, often detracts from their primary responsibility and passion: delivering patient care. At Centelli, we provide Digital Workers to our healthcare clients, powered by Intelligent Automation. These virtual assistants take on a range of administrative tasks, contributing to improved data accuracy, and consequently, a heightened level of patient safety. Let’s explore some cases in point. 1. Medical Coding Accuracy Let’s first talk about a particular pain point in the healthcare sector: coding errors. Around a third of total claims by multispecialty practices are denied on the first submission. This is mainly due to: But please note, correcting these errors isn’t just time-consuming; it’s costly! Resubmitting each claim costs an estimated average of $40, with total charges running into thousands monthly. But what if this could be avoided altogether? Centelli’s AI-powered Digital Workers are designed to tackle this challenge head-on. So, they can access screens across multiple applications (without impacting the underlying infrastructure) to quickly and accurately code diagnoses, identifying missing or inaccurate patient data early on. This approach: Plus, it frees your coding staff to work on appeals and follow-ups, further enhancing patient relations and ensuring smooth operations. 2. Automate Chart Management and Patient Onboarding With the breadth and depth of patient data continuously expanding, ensuring consistent accuracy is daunting. But what if we told you that our Digital Workers could reduce this burden? Take chart management, for instance. It’s often a time-consuming task laden with the potential for errors. Digital Workers can automate this task, swiftly extracting, merging, and posting medical records into patient charts from various data sources. The result? An enhanced speed of care, consistent accuracy, and significantly reduced medical errors. The same applies to staff and patient onboarding. With automated management of these records, healthcare professionals can sidestep the red-tape associated with establishing records, focusing their skills and time on patient care. 3. Transform Insurance Verification / Claims Management Accuracy is vital in the tasks of insurance verification and claims management—processes that involve validating a patient’s insurance coverage and coordinating with providers for reimbursement. However, any discrepancy in claim submissions or inaccuracies in verification can lead to substantial financial repercussions, claims being denied, and crucially, threats to patient safety. Digital Workers operate perfectly here, offering a highly efficient, accurate, and rapid solution. They can: What’s more, they have a big role in the claims management process. Using Intelligent Automation, they’re designed to do the heavy lifting, cutting down manual work by a whopping 80%. This speed and accuracy greatly reduces the chance of claims being denied because of incorrect patient details. Safer, More Efficient Healthcare with Centelli’s Digital Workers At Centelli, we believe in the transformative power of technology. With our Digital Workers at the helm of data management, healthcare becomes a safer and more efficient industry. By eliminating the risk of human errors, cross-checking data, and maintaining alignment across systems, they act as a safety net, catching any potential errors before they can harm patients. The integration of Digital Workers into healthcare isn’t about replacing people. Instead, it’s about using technology to complement and enhance human skills. It’s about making healthcare more efficient, precise, and above all, patient-centered. With our Digital Workers, we aim to lighten the load for healthcare professionals, giving them the freedom to focus on what they do best—delivering compassionate, high-quality patient care. More significantly, we aim to assist and enhance teams, not replace them. After all, in an era increasingly embracing digital solutions, your healthcare heroes certainly deserve the support. Interested in finding out how our Digital Worker solutions can help revolutionize your operations (healthcare or otherwise)? We’d love to offer you a free, personalized consultation. Get in touch and let’s start this exciting journey together!
How Digital Workers Can Lighten the Load for Nurses & Other Professionals
Difficulties in the Healthcare Sector In the multifaceted and fast-paced world of healthcare, nursing and other professionals face a gamut of challenges. Reports such as McKinsey and Company’s “Nursing in 2023: How hospitals are confronting shortages” have spotlighted the pressing issues at hand: overwhelming workloads, inflexibility, and impediments in focusing on the truly meaningful aspects of their work. The report also indicates the disastrous impact these challenges can have on the Healthcare sector. In one survey, nearly a third of nurses admitted they might leave their current patient care roles – which could be catastrophic for the whole of society’s health & well-being. Unfortunately, this trend seems to be gaining momentum. Another recent survey from the National Council of State Boards of Nursing showed a surge in nurses leaving the profession. The COVID-19 pandemic has taken its toll, pushing about 100,000 nurses to leave due to stress and burnout. Even more worrying, another 800,000 nurses are considering leaving by 2027. These numbers reflect the realities in today’s healthcare landscape. Nurses are feeling the strain: 62% reported a heavier workload during the pandemic, half are feeling emotionally drained, and nearly half are battling fatigue or burnout. These tough conditions have driven nurses to make their voices heard, sparking healthcare strikes happening in various countries with demands for better pay, improved working conditions, and more balanced staff ratios. A Digital Workforce to Lessen the Burden At Centelli, we envision a future where Digital Workers serve as robust allies to these frontline healthcare professionals. Of course, we understand that technology can never replace the empathetic, human touch that forms the cornerstone of quality healthcare. However, what technology can do is step in to ease the administrative load that often weighs down our healthcare heroes. This is where Centelli’s Digital Workforce steps in. Our Digital Workers are designed to take on many of the administrative tasks that crowd a nurse’s daily schedule. From handling claims management to updating patient charts, these digital helpers are equipped to shoulder a significant part of the administrative burden. This frees up more time for nurses, allowing them to focus on their most critical role – delivering exceptional patient care. But how does this integration of human compassion and digital efficiency really work? Below are some of the repetitive tasks that our Digital Workers can take on: Streamlining Claims Submission & Management In healthcare systems such as the USA, a considerable part of nursing work often involves administrative tasks like claims submission and management. This process can be labor-intensive, leading to errors and inefficiencies. Our Digital Workers, utilizing Robotic Process Automation (RPA), can automate this process, reducing manual work by 80%. Not only does this significantly enhance accuracy, but it also halves the time required for the process, allowing nurses to reallocate their time to patient-focused tasks. Improving Chart Management Patient chart management is another critical task often handled by healthcare professionals. It’s crucial but can be incredibly time-consuming. Centelli’s Digital Workers can automate this task, pulling data from multiple sources to extract, merge and post medical records into patient charts. This means more accurate, faster updates to patient charts, leading to improved care delivery and freeing up more of nurses’ time. Accelerating Insurance Verification Insurance verification often involves navigating multiple data sources, leading to delays and possible errors. Here, our Digital Workers shine. They can swiftly gather data from various sources for centralized document processing, making claim processing 75% faster with RPA usage. Optimizing Staff & Patient Onboarding The onboarding of new staff and patients is an essential but admin-heavy part of healthcare, and thankfully another area that our Digital Workers can automate. From setting up initial patient records to integrating new staff into the system, Digital Workers handle the procedural side of things, leaving healthcare professionals to attend to their patients’ needs. What impact can a Digital Healthcare Worker really have? With these capabilities in mind, let’s delve deeper into how Centelli’s Digital Workforce aims to redefine the healthcare landscape by shouldering the administrative burdens that typically fall on our nurses. Lightening the Load for Healthcare Professionals At Centelli, we are intimately aware of the overwhelming workloads that healthcare professionals, and nurses specifically, grapple with on a daily basis. These tasks often go beyond direct patient care to include a host of administrative duties like the ones listed above. By deploying Digital Workers to assume some of these responsibilities, we can significantly alleviate this workload, as well as reduce the probability of manual errors. All this culminates in nurses being able to refocus their energy on their fundamental role: patient care. Balancing Flexibility and Efficiency in the Workplace Flexibility has emerged as a major need in the modern healthcare landscape, underscored by a 2022 Gale Healthcare Solutions survey. This survey discovered that 26% of temporary nursing professionals might quit nursing if required to accept a permanent position, with control over their schedule cited as a key reason by 87% of respondents. Centelli’s Digital Workers are stepping up to meet this demand for flexible scheduling by offering round-the-clock support for administrative tasks, liberating nurses from the constraints of traditional administrative hours and providing greater control over their direct patient care schedules. Enhancing Job Satisfaction through More Meaningful Work Many nurses are driven into their profession by the desire to make a difference in people’s lives. However, the weight of administrative tasks can often impede their ability to focus on the direct patient care that they entered the field to carry out. By taking over these repetitive and time-consuming tasks, Centelli’s Digital Workers enable nurses to devote more time to more fulfilling work. This not only enhances job satisfaction among nurses, but it also dramatically improves the quality of care patients receive. By letting our Digital Workers handle the mundane, we enable the human touch to truly shine where it’s needed most. Conclusion In conclusion, Centelli’s Digital Workers aim to assist rather than replace, and enhance rather than disrupt. By lifting the weight of administrative duties, they empower
WEBINAR: Leverage AI to Understand and Action Every Customer Request
Want to know how you can use ‘AI in Customer Request Management’ more effectively? Especially when it comes to understanding and responding to unstructured communication? Centelli and UiPath hosted a 30-minute webinar on 16th May 3pm (GMT)/10am (EST). The key talking points included: The informative session on leveraging AI in customer request management and for unstructured communications covered: If you missed the webinar, here’s the session recording for you to watch on our YouTube channel. Please check it out and reach out to us if you have any questions or need more information about our automation and AI solutions. UiPath stands at the forefront of automation technology, empowering AI agents, bots, humans, and machine learning models to seamlessly collaborate—transforming industries and unlocking new levels of human capability. As a Certified UiPath Partner, Centelli brings deep expertise and a proven track record of success through custom-crafted automation implementations for businesses across sectors. – Centelli’s Digital Worker solutions enbale businesses streamline their workflows and achive geater accuracy and faster time to completion. – Notably, Digital Workers—also known as software bots—are an advanced form of intelligent automation. They are built to take on repetitive, tedious tasks, eliminating manual handling and reducing the risk of human error. – This not only streamlines workloads but also frees up human employees to use their skills and expertise on more strategic activities. – Moreover, apart from enhanced efficiency and productivity, Digital Worker implementations also help businesses ensure compliance with internal, industry, and regulatory requirements. – This also effectively mitigates business risk, supports growth, and streamlines resource utilization. However, if you already know what you need and are looking for a reliable custom AI solutions provider, you can book a meeting with our experts right away.
Digital Workers Don’t Quiet Quit (and They Help Your Employees Not Want To)
Pictured above: NOT a quiet quitter In an earlier article, Centelli discussed the phenomenon of “quiet quitting.” It’s a common occurrence in many businesses – employees show up to work and complete their tasks, but lack the enthusiasm to go above and beyond. This phenomenon carries negative implications for a business. Disengaged workers can lead to low productivity and high turnover rates. While it’s easy to criticize “quiet quitters,” it’s essential to understand that the underlying issue may be deeper than a lack of motivation. The mere choice of the name “quiet quitting” demonstrates a reluctance from business leaders to examine ways to truly solve the problem. Instead, it attempts to turn the blame to employees. “Quiet quitting” is not really quitting, but a burnout response. As business owners, it is our responsibility to create a work environment that fosters engagement and motivation, and digital workers can be a big support. Digital Workers for Quiet Quitting “Quiet quitting” is often a result of low employee satisfaction. To tackle it, it is essential to identify its underlying causes so that you can create an environment that is more conducive to happy and engaged employees. One way your business can address quiet quitting is by implementing Robotic Process Automation (RPA), otherwise known as Digital Workers. Centelli specializes in automating repetitive and time-consuming tasks that can lead to burnout and disengagement. Digital workers address common causes of quiet quitting in several ways, including: Promoting Work-Life Balance Quiet quitting may be a response to a growing trend of expected overtime. In fact, studies show that many employees work 45-50 hours a week to complete their overfull to-do lists. With workloads like that, it is understandable that some choose to simply step back instead. Vague encouragement from managers and media to “take time to rest” and “leave work at work” can feel hollow. This is especially true when employees are =given more tasks than they can handle in their regular workdays, regardless. Digital Workers give work-life balance back to your employees. Using their digital tools such as artificial intelligence and machine learning, businesses can streamline many processes and automate repetitive tasks. This takes quite a bit of busywork off your employees’ hands, which lowers their stress levels, enables them to complete their work within regular working hours, and allows them to better separate work and personal time. Finally, Digital Workers can operate 24/7, reducing the need for human workers to put in overtime to meet deadlines. Taking on Uninteresting Work Digital Workers are particularly useful for taking on repetitive, monotonous tasks that often become tedious for employees. By giving these to Digital Workers, employees are freed up to focus on work that allows more creativity and collaboration. This freedom improves business retention rate by helping to increase employee engagement, motivation and job satisfaction. Reducing Work Errors Digital Workers follow pre-defined processes, which reduces the likelihood of human error. Additionally, they can detect and flag errors in real-time, alerting human operators to take corrective action. All this leads to higher-quality, more accurate products from the business as a whole. It also helps to lower the risk of burnout and frustration for employees who are constantly fixing errors or dealing with incomplete or incorrect data. In conclusion, while quiet quitting may be a complex issue, businesses can take steps to address it by understanding and working to address its root causes. Centelli can assist by automating your processes through Digital Workers to supplement the human workforce and helping you create a more interesting, efficient, and flexible work environment. This will foster engagement and motivation in your employees, ultimately reducing quiet quitting and boosting the morale of all involved. To address quiet quitting in YOUR workplace, schedule a free consultation with Centelli
“Quiet” Conflict and How to Avoid it at your Company
Quiet quitting, quiet firing, rage applying. All are terms you may have heard circulating the web recently, but what do they mean for you and your business? Quiet Quitting “Quiet quitting” is a new term for an old phenomenon that is currently having a moment in the public consciousness. This trend entails employees consciously doing the “bare minimum” at work, and can include refusing to answer emails outside of work hours, work overtime, or take on extra assignments unrelated to core duties. The trend boosted in popularity in 2022 after New York engineer Zaid Khan posted a TikTok video discussing the sentiment behind it. @zaidleppelin On quiet quitting #workreform ♬ original sound – ruby “You’re not outright quitting your job, but you’re quitting the idea of going above and beyond,” says Khan. “You are still performing your duties, but you are no longer subscribing to the ‘hustle culture’ mentality that work has to be our life.” Quiet Firing, for the disengaged boss “Quiet firing” is the managerial counterpart to quiet quitting, when one drives an employee out of their organization without outright firing them. This can be done maliciously or unintentionally/passively, such as through failing to provide adequate support or career development. Rage Applying Perhaps a simpler concept, rage applying is pretty much what it sounds like: an employee demonstrating their dissatisfaction with their work through applying to other jobs, often to show their manager that better options are available to them. Rage appliers may apply to many jobs at once without any careful analysis. What these trends mean Each of these trends are concerning for a workplace as they point to discontent within it. While it can be tempting to blame the trends (and the social media that often spreads them), they do not cause the underlying problem, which is really what must be addressed. If you believe your employees- or you yourself- are engaging in any of these practices, it is time to step back and evaluate what is missing in your company. Common causes of dissatisfaction are overwork, lack of communication, inadequate support/coaching, and burnout and disinterest from uninspiring work. How Digital Workers Can Help In this turbulent work environment, Digital Workers may be the heroes you need. Centelli provides businesses with a Digital Workforce that we train and put to work in the businesses’ existing systems. Digital Workers carry out routine, repetitive tasks just like employees- except they’re faster, more accurate and need no downtime. This leaves human beings free to concentrate on value-added work. If you can train a person to do a repetitive task, you can train a digital worker to it. With time given back to employees and managers, Digital Workers free up space for better communication and more rewarding work. Additionally, with improved efficiency, employees should no longer need to work more than their allotted hours. This boosts productivity and employee satisfaction in turn, making your business, and your employees, healthier and happier. Learn more about how Centelli can help YOUR employees by contacting us to book your demo today
Your Employees Need Work-Life Balance (for Everyone’s Sake)
Work-life balance is achieved when a worker gives equal priority to the demands of their career and those of their personal life. Following the pandemic, it has become an especially high priority for many employees. With work needing completion and only 24 hours in a day, granting this freedom can be difficult for businesses. Thankfully, Centelli’s Digital Workforce has the solution for you. The Current State of Work-Life Balance Even as businesses and employees re-evaluate their priorities, the state of work-life balance remains grim. It is tough to achieve in the modern work environment, where a 40-hour work week can dominate an employee’s daylight hours, and an even higher number of hours logged is becoming increasingly common. A 2021 ADP survey found that employees work an average of nearly nine hours of unpaid overtime each week. This overworking doesn’t equal higher quality. Rather, it signals that employees are struggling to complete their assigned tasks. Emotional burnout is also a major problem, with just over half (52%) of workers feeling burnt out, according to a 2021 survey by Indeed. This burnout hurts employees and the businesses they work for, as it can lead to increased turnover and lowered productivity, as well as lower-quality work by bored and disinterested workers. The Demand for Better Work-Life Balance As workers got to reflect during their time at home, many concluded that overworking was simply not worth it. More and more workers are prioritizing their mental health, personal freedom, and quality time with loved ones. Additionally, a report by Hays found that nearly two-thirds (56%) of employees would accept a lower pay rate for a better work-life balance, while one-third (33%) rank work-life balance as their highest priority when job-searching. This sentiment makes sense, after all, what is money for if not to enhance one’s life? Why Are Employees so Busy? Surprisingly, the work your employees are so bogged down with may not even be what they were hired to do. Rather, study after study demonstrates that employees waste hours out of the day and weeks out of the year doing routine, menial tasks. In one survey of 2,000 U.S. and U.K. workers, more than half reported spending over 50% of their work day on repetitive tasks. This included data entry, filing documents, compiling reports, and managing invoices. In another study, more than 90% of respondents claimed to spend 25% or less of their day on creative work, instead dedicating it to routine tasks such as scheduling and attending meetings. 43% said they don’t typically finish their daily to-do lists. All this is not for lack of hours put in, either: 59% of U.S. employees work overtime. Clearly, this status quo is neither efficient nor good for employee satisfaction. RPA to the Rescue The million-dollar question, then, is how to keep your business at same-or-greater productivity while also giving your employees the work-life balance they need? One solution is adding Digital Workers to your workforce to take on everyday repetitive tasks. Digital Workers is Centelli’s name for Robotic Process Automation (RPA). We use this term because we train them in the same way you would train a person; they utilize keystrokes and mouse clicks like a human would. Digital Workers save time, reduce human error, and increase efficiency, ultimately saving your business money. Additionally, they work at all hours of the day, so the breaks to recoup are saved for the employees who need it. Digital Workers Help your Staff, not Replace Them The thought of hiring Digital Workers may bring up the common fear of having one’s job “taken by a robot.” However, Digital Workers do not exist to replace your staff, nor are they intended to. Centelli has found, in fact, that introducing RPA to a company’s operation actually helps with staff retention, as employee satisfaction increases considerably. Digital Workers help grow your value chain and maintain competitiveness without hiring costs. RPA frees employees from busywork, allowing focus on rewarding, complex tasks. Your employees don’t want to quit, but they do want to do more purposeful work. With Digital Workers, they can! Learn more about how Centelli can help YOUR employees by booking your demo today.
Know About Robotic Process Automation in Accounting
The robotic process automation, or RPA is among the most intriguing technologies in the world of business today. Although industrial manufacturing uses RPA in massive in robotic fabricators to join everything from automobiles to tiny plastic parts, the automation process is now entering the back office as well. In this article, we’ll take a look at the robotic process automation in accounting that has gained such popularity in recent years, and how you can ensure that it gets the maximum value from the investment. What is Robotic Process Automation in Finance and Accounting? RPA is a type of software that assists people by providing process automation. Nowadays, accountants utilize computers-based tools and processes that require many keystrokes and manual steps. Moreover, RPA can revolutionize the accounting workflow by combining different processes into a smooth, automated process. Here’s a simplified version of robotic process automation in finance and accounting: The RPA bot records the actions of users on screen, such as clicks and entries while doing accounting tasks. The program creates a script based upon the movements of users on screen. The RPA bot makes use of scripts generated by the user to automatize repetitive, rule-based accounting processes. Why Enterprises require RPA in Finance and Accounting? As a manager your company is dependent on you to come up with solutions to the newest and most challenging problems. The challenge of overcoming it spurs innovation and digitization. Accounting automation with RPA will help your business adjust to the change and prosper in these difficult times. There are a few reasons why your business requires RPA to help with accounting automation: Shortage of Labours In the post-pandemic period, the threat of labour shortages is posed by industries like transport and shopping. As a CEO, you should implement effective strategies to conserve the scarce human resources within your business. Automating processes can aid in reducing the dependency of your business on human resources. Automating the accounting process using RPA to reduce the workload of your staff. Later, transfer saved work hours to other departments or tasks to address the shortage of workers. Service Delivery Consumers today have access to a variety of choices, in order to become different from the rest and provide excellent customer service and an excellent experience every time. It is not a good idea to lose a customer or supplier because of delays with invoice processing. Additionally, you can implement RPA for accounting in order to streamline time-consuming processes as well as improve the customer experience and service delivery. Regulatory Compliance With the widespread use of cloud-based applications, the business environment has grown beyond the physical premises. It’s becoming increasingly difficult for companies to ensure international and industry-wide standards to ensure compliance with regulations. The use of RPA can assist in ensuring an accurate and consistent implementation of best accounting practice guidelines and guidelines throughout the organization. For instance, you can utilize RPA robots to generate Audit trails in accounting activities that involve sensitive data. The trails show the whole process and provide an auditable history, thereby reducing the possibility of non-compliance. Data Governance Accounting processes like invoice processing require the use of sensitive client data. Effective data governance requires direct supervision to reduce the possibility of data breaches and leaks. Are you able to supervise the accounting team working remotely? No, you can’t. Automating processes with robotics can help your company to overcome this problem. For instance, emails can contain sensitive data as well as clients have personally identifiable information (PPI). Therefore, you can utilize RPA to collect relevant information from invoices for invoice processing. Automating this process with RPA decreases the chance of being exposed and the chance of data leaks caused by the insidious internal actors. Digital Transformation Innovative technologies such as AI or RPA have made it easier for everyone to compete which has empowered start-ups while limiting the reach of the giants of the world. Enterprise-scale businesses can fight off fierce competition from start-ups with investments in digital change. Automation of processes is essential for digital transformation and long-term viability in today’s highly technological market. With RPA allows you to digitally digitize invoices, automate accounting processes, and use AI to speed up processes. It is also possible to measure and optimize the accounting process automation for continuous improvement. The adoption of RPA is a crucial step toward digital transformation. Ways to make RPA Accounting beneficial Enterprise-scale Companies? Cutting Down on Costs RPA solutions can help businesses reduce 30-40 percent of their labour costs. RPA robots can handle routine tasks quicker than human beings and can save scarce resources. Automate accounting processes using RPA to lower the cost of labour. Enhances Productivity Consider how much time you’ll spend in collecting information and filling out invoices. These tedious tasks cause obstructions to your accountant’s output. It is possible to adopt RPA for accounting automation in order to remove manual tasks from your process. Moreover, the RPA robots can finish work more quickly than human workers which can boost productivity throughout the organization. Reduce Errors For large businesses accounting processes are comprised of many stages and a variety of departments. Human errors that are minor in every department or stage can add up and result in significant losses. Moreover, with RPA, Enterprise-sized companies can automate manual accounting processes to eliminate human error out of the calculation. Time Efficiency RPA can save accountants and finance departments from numerous hours’ worth of work due to human error. The adoption of RPA for automation of accounting services is a great way to decrease time waste and improve the efficiency of your operations. With RPA accounting professionals, accountants be able to focus on more important tasks. Moreover, they can allocate their time towards revenue-generating activities, thereby making your company more competitive. Ensure Compliance In the ever-growing business world, the need to ensure compliance with regulatory requirements is becoming increasingly difficult. Innovative RPA solutions help reduce mistakes and help create trailing trails for each task, while improving the historical documentation and the ability to audit. In addition to that, implementing RPA to automatize accounting can assist enterprises to
Centelli Ranked BEST Robotic Process Automation Technology Company by SME Business News!
It’s official… Centelli is now ranked as the BEST Robotic Process Automation (RPA) Technology Company in UK by SME Business News! *Cue the champagne* This award signifies a huge milestone for Centelli. And it clearly showcases its excellence in quality, service, and execution. “Receiving such a prestigious award is independent validation and recognition of the value that we have been delivering to our customers. It strengthens our commitment to help organisations become more productive by deploying digital workers to take the rut out of routine”, states Aneesh Gupta, Founder. What Makes Centelli a Top RPA Solutions Company Centelli works to free employees from routine and repetitive tasks, enabling them to explore their skills and focus on more rewarding and complex tasks that require their cognitive and creative skills. The company encourages the use of Digital Workers in businesses, enabling employees to focus on more complex tasks. It leads to greater satisfaction for the employee, customer, and the business. This also ensures that employees have the time to focus on more interesting things. For instance, tasks with no scripts and less repetitive actions! In short, Centelli saves companies TIME, RESOURCES and adds to overall EMPLOYEE SATISFACTION resulting in decreased turnover. Centelli’s unique selling point is that its solutions are compatible with any organisation, any business application (including legacy systems), and ensures delivery is to the outcome that the customer needs to realise true value. Here is an example: An employee takes about 4 days to complete a task with an estimated 60,000 mouse clicks. However, a Digital Worker completed it in four hours. Not only does this save time, but it also saves mistakes being made. As more businesses take on Digital Workers, Centelli will continue to innovate and serve customers in an effective and efficient manner. Looking for the best RPA Technology Company to help you with your business process automation journey? Book a Free Consultation to learn how your company can benefit from a digital workforce!