Robotic Process Automation in the Hotel & Hospitality Sector
The hospitality industry is finally opening up again. After a year of staying in, people are only too happy to be parting with their money in restaurants and hotels whilst catching up with loved ones. However, the face of hospitality is very different to how it was pre-pandemic. As a result of the furlough scheme and hospitality staff finding new employment, there are now severe staff shortages in the industry. With more of the world opening up each week, the hospitality sector is now scrambling to get processes in place with reduced staff numbers. There are reports that as many as 9 in 10 venues that are now short staffed*. It’s not only due to lockdown, in the UK, Brexit has also had an effect on staff members too. Now that so many of us have renewed confidence due to vaccinations, we’re venturing out again in high numbers. This means venues are booking up, leaving restaurants struggling to cope with demand. All of this leads to increased competition for available hospitality staff. Although two thirds of employers are confident about recruiting and training in time – retaining staff will become imperative to remain cost effective. This is where Robotic Process Automation (RPA) can help. ‘Digital workers’ can continuously work throughout the day. Tasks that are classed as ‘dull’ and ‘repetitive’ are completed with ease. Basic tasks such as email reservations are automatically taken care of, so your staff can focus on welcoming customers back! Here are some of the jobs RPA can automate for you. Leaving the worry of staff shortages out of the running of your business; Payment collection – Collecting payment for pre-paid bookings is now much easier. It can be automated using Robotic Process Automation, freeing up staff time to focus elsewhere Insight – If you’re finding much of your resource is being used to generate essential reports, consider using RPA for this instead. You’ll find the data you require can be pulled together quickly and easily. Contact centre – Routine emails including email reservations, amendments or cancellations can all be taken care of. Any time of the day or night. Finance – Vendor setup and retiral, supplier reconciliation, and revenue postings are some of the financial aspects RPA can automate for your business Projects – We can provide fantastic support for projects. Covering anything from data migration, to rate code setup and user permission management. Easily controlled by you and carried out by our digital workers. To find out more about how Centelli has helped automate processes in the hospitality industry, take a look at our case study for Village Hotels. If you would like more information on how Centelli provides tailor-made solutions, get in touch with us today. Click here to Contact us TODAY! *Figures and information obtained at the time of publishing. https://dailybusinessgroup.co.uk/2021/06/hospitality-faces-growing-staff-shortage-crisis/
Robotic Process Automation in the Supply Chain
Companies across the world are looking at ways to automate core business processes and reduce costs in various departments of their business. It all needs to be achieved with customer service and experience at the heart of the operation. At Centelli, we’ve helped companies improve their supply chains and we’ll show you how Robotic Process Automation in supply chain could help your company. Why might I need to make changes to my supply chain operations? It’s good practice to regularly review your supply chain operations and there are many factors to consider. There is a requirement to keep margins low with cost effective practices in every area of the chain. Not only this, but when you are managing staff, it’s important to challenge and inspire them to do a great job. All whilst providing the top level customer experience you’re known for. Automating processes within the supply chain not only increases productivity, it also removes manual error and the need for re-work. How can Robotic Process Automation improve my supply chain? Hiring staff can be expensive. It takes time to train to a sufficient standard for the smooth running of a company. With the introduction of KPIs as your company evolves, it can become time intensive and stressful. Here are some of the key benefits of employing RPA and ‘Digital Workers’ into your supply chain; RPA can easily integrate into your existing software and applications. There’s no need to start from scratch with the programmes you use Digital Workers are constantly undertaking work, 24/7. This means your company can do the same Time consuming, manual processes become automated. Administration tasks such as inputting purchase orders are easily taken care of Human error is removed from the process, giving you clearer and more reliable data The data you obtain can lead to efficiencies and optimisation throughout the chain Robotic Process Automation can increase your return on investment Will RPA benefit my staff? RPA doesn’t replace staff, it simply allows you to distribute them to other departments of the business. Implementing new programmes and procedures can not only be time consuming, it can also be stressful for staff. We’ve found that introducing RPA to a company’s operation actually helps with staff retention. ‘Mundane tasks’ are undertaken via Digital Workers which increases employee satisfaction considerably. RPA can help grow your value chain, without any costly hiring charges. All of this can be done whilst allowing you to keep ahead of your competitors. How Centelli can help with your RPA requirements For more information on how Centelli can help – take a look at our video on dock door scheduling. Tasks such as managing appointments can be easily automated, using Robotic Process Automation. You’ll see how we’re helping companies across the world by using SMS text messaging and smart conversional AI. We’re using Digital Workers to quickly and efficiently create intelligent solutions. If you’d like more information on how RPA can help your business – get in touch with Centelli today. You can reach us by emailing info@Centelli.com or calling us on +44 7900 232396.
RPA In Your Business.
There are lots of ways businesses can benefit from RPA in your business (robotic process automation). Companies around the world are using it and we don’t even realise! It automates your processes and frees up time and resources within your company without significant IT costs. In fact, RPA works with your existing systems and provides rapid ROI. But don’t take our word for it, these are some of the industries Centelli have worked in and optimised processes that have provided tangible benefits. Automotive 91% of companies are now using automation technologies (or Digital Workers as we call them) to increase efficiency and capacity within the business and improve customer service. Our clients in the automotive sector have Digital Workers across Pricing Analysis, Sales Processing, Vehicle Inventory and managing all sorts of back-office processes (such as PO creation & invoicing). RPA in your business, automation can increase output, without hiring more staff. Whilst creating efficiencies that allows your staff to be happier and more productive in their work. Financial Within the Financial sector, RPA automates high values and high transaction processes. This can be anything from loan applications, responding to standard customer queries, and in harmonizing data across various banking systems. We call our automation ‘digital workers’ as they work faster, with fewer mistakes every day of the year. RPA also revolutionizes banking compliance by automating monitoring of key elements across banking systems. Supply chain By introducing RPA to your supply chain, you save valuable time and man-power throughout your logistics operation. You can avoid costly staff recruitment and training, allowing employees to work on other projects across the company. Information such as machine downtime can be monitored and relayed across relevant departments. This means quick communication and less disruption. Some other examples of where RPA in your business has benefited Supply chain include, order processing, invoice processing, shipment scheduling, customer management and customer portal integration. Which all lead to significantly improved customer and supplier experiences, and a happier workforce that leads to reduced staff turnover! Hotels and hospitality We have worked with a number of chains within the hotel industry and are constantly finding new ways to automate processes. Many of the day to day processes involved in hospitality can be undertaken by digital workers. This has been particularly relevant in the past year, where there are added restrictions and safety measures in place. All of which have required additional attention from staff. One of the most obvious ways we can help is by automating jobs such as reservation booking, amends and cancellations. Digital Workers can handle routine jobs like these, as well as collection of payments for pre-paid bookings, rate code set up and supplier reconciliation. Leaving your staff to focus on ensuring COVID safety measures as their top priority. Construction You may be questioning how robotic process automation could possibly help in the construction industry! Construction is rapidly relying on new technologies and RPA ties into this. We have helped companies keep control of their costs more easily, aided tax preparation and onboarded contractors with minimum fuss. Implementing digital workers to help with things like this removes the risk of human error and allows projects to keep on budget. If you think Centelli can help improve processes within your company, give us a call! You can reach us by phoning +44 (0)7900 232396 (UK), +1 678 566 6942 (USA) or by emailing info@Centelli.com.