Digital workers that take repetitive work off your teams

Centelli builds AI-powered digital workers that automate repetitive operational tasks across your business, quietly reducing manual effort at scale. 

No system replacement. No disruptive transformation programme. 
Our digital workers operate within the tools and workflows you already use. 

AI automation built around

how businesses really work

Centelli designs AI-powered digital workers that can read information, understand context, apply business rules, and complete actions across your systems automatically, much like a person would. 

They work inside the platforms your teams already use, helping organisations reduce manual effort, improve operational consistency, and free people from repetitive administrative work. 

Practical automation solutions designed to solve real operational bottlenecks. 

Where AI creates practical operational value 

Three focused capabilities designed to reduce operational friction, improve visibility, and help businesses scale more effectively.

Digital Workers

AI-powered digital workers handle repetitive operational tasks across your existing systems and workflows automatically. 

AI Solutions

Combining agentic AI with intelligent automation allows systems to do more than analyse work. They can act on it. 

Business Intelligence

Operational problems become easier to solve when they become visible.  So teams can move faster with better information and fewer blind spots. 

What is a digital worker?

A digital worker is software designed to complete structured operational tasks the same way a person would. 

It can:

  • Read emails, documents, spreadsheets, and forms  
  • Understand requests and extract important information  
  • Apply business rules and operational logic  
  • Update systems and complete actions automatically  
  • Escalate exceptions to people when judgement is needed 
     

Unlike traditional automation, modern digital workers combine agentic AI with intelligent automation. 

That means they do not just analyse information. 
They can act on it. 

Think of them as operational team members designed for repetitive digital work. 

hand pointing to Digital Worker automated process dashboard

Operational improvements that teams actually feel

The impact of automation is rarely just about saving time. 

It is about reducing operational pressure. 

  • Removing backlogs.
  • Improving consistency. 
  • Preventing delays.
  • Helping teams focus on higher-value work instead of repetitive admin. 

Approximately £500K annual operational impact delivered through hospitality booking automation for a single hospitality group.

68%

reduction in invoice processing effort for a major hospitality group.

135

staff hours saved monthly through a single telecom workflow automation across five countries.

99.6%

invoice processing accuracy achieved for a major automotive retailer.

£500K

annual operational impact delivered through hospitality booking automation for a single hospitality group.

Built for industries where operational consistency matters

Built for industries where operational consistency matters

Healthcare

Financial

Telecommunication

Retail

Manufacturing

Our AI & Automation Solutions

We work with businesses across diverse industries, delivering AI-driven solutions that enhance efficiency, streamline operations, and drive sustainable growth.

Group IQTM

Group IQTM is AI Solution for Group Bookings, Meetings & Events

GuestIQ

Group IQTM is AI Solution for Group Bookings, Meetings & Events

ScheduleIQ

Group IQTM is AI Solution for Group Bookings, Meetings & Events

CommsIQ

The Smartest Email Triage Solution for Hospitality & Travel Industry

HanaReady

Group IQTM is AI Solution for Group Bookings, Meetings & Events

How AI-powered automation works in practice

Centelli digital workers combine AI understanding with workflow automation to complete operational tasks from start to finish. 

Read

The digital worker monitors inboxes, systems, spreadsheets, documents, or requests entering your workflow.

Understand

AI interprets the information, identifies what is required, and applies your business rules and operational logic. 

Act

The digital worker updates systems, processes transactions, sends responses, creates records, or completes tasks automatically. 

Escalate When Needed

If something unusual appears, the task is flagged to a person for review while the remaining workflow continues uninterrupted. 

Get S/4HANA Migration Ready with Centelli

Discover how intelligent automation can simplify your SAP S/4HANA migration and accelerate ROI.

What clients value most

Three focused capabilities designed to reduce operational friction, improve visibility, and help businesses scale more effectively.

Krishna Automobiles

Riverdale

Automation Helps Premier Vehicle Leasing Firm Overcome Price Analysis Hurdles

Our Digital Worker solution aids the UK’s top vehicle leasing company in executing price analysis with greater accuracy and efficiency, removing administrative bottlenecks, enhancing customer order processing, and freeing staff from unpopular task.

8000

Staff Hours Saved

80

Cost Reduction

Village Hotels

Delivering Superior Guest Experience with Quick Response Times

Our automation solution helped Village Hotels transform their guest booking and gym membership management with faster response times while reducing operational expenses.

emails processed monthly

6240

man-hours saved annually

Delivering Superior Guest Experience with Quick Response Times

Our automation solution helped Village Hotels transform their guest booking and gym membership management with faster response times while reducing operational expenses.

emails processed monthly

6240

man-hours saved annually

Dashboard depicting SAP BW to Birst BI migration
Sudden Departures, New Arrivals: Transitioning from SAP BW to Birst BI

Why should you consider moving from SAP BW to Birst BI? One key advantage of Birst BI is speed—it fast-tracks your business operations.

SAP Business Warehouse (BW) is a robust data warehousing solution designed to collect, process, and unify data from multiple sources. However, users often face slower data processing and longer reporting cycles.

In contrast, the Infor Birst business intelligence (BI) platform allows users to generate reports, track key performance indicators, and build interactive dashboards in real time—eliminating delays caused by lengthy data processing.

In the world of business intelligence, data is the currency that can make you rich or poor. And it matters how effectively and effiecnetly you are able to use your data.

Resisting Change Limits Your Business Intelligence

The bigger your company, the greater your data—and the more insight you have into the internal workings of your business.

As such, a large volume of complex data means investing in reliable analytical tools and storage applications that minimise the risk of losing significant business knowledge accumulated over time.

Indeed, this is perhaps the greatest reason behind most business owners’ resistance against new data management tools for their business.

Regardless of these perceived dangers, however, innovation and efficiency are the face of modern business. Consequently, the key to success lies in your ability to manage data using innovative solutions.

Of course, these solutions need to factor in storage costs, granularity requirements and overall latency.

Why Transit from SAP BW to Birst BI

As a successful organisation, your data is arguably your most valuable asset. It contains insight into your performance from the past and present, as well as accurate predictions for the future.

To that end, modern BI platforms, such as Birst, give you the chance to identify anomalies and shifting patterns in your data whilst enabling the agility that the cloud and internet has to offer.

Without modern BI solutions for your global enterprise, you may find yourself clinging to the confines of a limiting SAP BW.

This could pose a greater threat to your business in the shape of delay in accessing the right information. Which could also lead to missed opportunities for growth and profitability!

Key Benefits: Birst, the Modern BI Platform

As a business owner, however, you must be confident in the reliability of your data and analysis. So, you should not hesitate to explore your options to achieve “a single version of the corporate truth” that can accerlate your operations.

7 Key Benefits of Birst BI:

  • Unified Data Management
  • Advanced Analytics & Insights
  • Customizable Dashboards
  • Cloud and On-Premises
  • Easy Integration
  • Scalable Deployment
  • Cost-Effective

No doubt, upgrading your BI tools comes with its own set of challenges and concerns—but not when you have an expert BI solution partner by your side.

Switching from SAP BW to Birst BI with Centelli

As a business intelligence consultancy and solutions provider, Centelli, is focused on empowering businesses with the aid of modern tools that enable swift and efficient navigation and analysis.

With 15 years of experience in implementing SAP BW for global enterprises, coupled with our deep insights into Birst tools, we have the resources and expertise to:

  • Ensure a smooth and rapid migration from SAP BI to Birst.
  • Seamlessly integrate Birst with SAP solutions like ECC for you.

Our unique approach to migration has made our solutions a thriving success, and we take pride in our ability to accelerate migration by a factor of 10x!

At Centelli, we believe in delivering tried-and-tested BI solutions that make decision-making quick and easy. And we do this by steering the wheel of modernisation to cultivate organisational growth and value for your business.

For more info, get in touch with us now.

Featured Image: Measuring BI System Success
Measuring the Success of Your BI Initiative

Measuring BI success after implementation is a natural step for an organization implementing it. This article discusses the key metrics or KPIs that can help you evaluate the success of your initiatives.

Availability of relevant and timely information can make all the difference for a business in today’s fast changing world. Slow is the new broke! Which means the longer an organisation takes to make the most of available BI or Business Intelligence, the more difficult it will be for them to keep pace with what customers want.

But let’s first understand why it is important to measure BI success?

Three most crucial reasons include:

  • Ensure Alignment with Business Goals
  • Determine Effectiveness and ROI
  • Enable Continuous Improvement

Notably, no matter how effective a BI implementation is, the right measurement of its effectiveness is generally done quite late. But as long as you know what has to be measured and the time and effort that go into it, you will get the answers you need.

So, here are the best ways to measure your BI system’s performance next.

User Adoption: The Ultimate BI Success Metric 

As a metric, end-user adoption of BI denotes the number of people who access BI solution, actually use it to make effective operational and strategic decisions for the business.

While there are other BI KPIs as well, and we’ll mention them later, end-use adoption rate remains the most decisive yardstick in our opinion.

After all, the whole purpose of your BI initiative is to provide your organisation-wide decision makers with viable and accurate information that’ll lead to better results in all aspects of the company.

Markedly, user adoption needs to be tracked over a period of time for ultimate success.  Also, it should trend upwards, which means that the BI solution is continuing to deliver value.  

Because in today’s networked world, satisfied users are probably telling other users about the value they got and why it will be a good idea for others to use it.

What Else to Measure to Gauge BI Success

Undoubtedly, user adoption is the most straightforward success measure. Furthermore, a thorough assessment of some more key factors should help you create a more holistic picture of how well your BI systems are performing.

So, these are five more indicators for measuring BI success and value:

1. System Response Time

Measure how quickly your BI system processes and delivers query results, ensuring users get timely insights.

2. Data Reliability and Quality

Assess the accuracy, consistency, and trustworthiness of the information your BI system provides.

Infographic: Key BI Success KPIs to know

3. Turnaround Time for New Requests

Evaluate how efficiently your BI system accommodates new data requests and generates reports.

4. User Satisfaction Levels

Analyze feedback from BI users through surveys to gauge overall usability and effectiveness.

5. Consistency with Business Requirements

Determine if the BI system successfully supports strategic goals and decision-making needs.

Businesses that understand and are invested in the success of their BI initiatives, must take the time out to assess, investigate and improve these factors for maximum effectiveness.

The Last Word

Businesses that have access to high-quality BI insights are better equipped to make informed decisions and adapt efficiently to an ever-changing market landscape. However, to make the most of their business data, they must consistently monitor and assess their BI system’s success.

The KPIs we’ve discussed are a great starting point, but there’s so more to it! Need help?

We are an industry-leading business intelligence consulting firm that can help you better understand and employ BI for your business. If you’re looking for custom-built AI-powered BI solutions, we can be your ideal partner. Get in touch to learn more.

Man working with Business Intelliegnce Tool
Working Smart with Business Intelligence Models

Using the business intelligence models and analytical tools can unlock greater success in a data-driven business world.

Managers should have easy access to accurate data because it empowers them to:

  • Make informed decisions
  • Identify better opportunities
  • Employ rock-solid business strategies

However, acquiring high quality data is easier said than done! But this becomes almost effortless and reliable when you have:

  • Powerful BI tools that transform raw data into useful, relevant information.
  • Analytical models that help gain valuable insights with minimal effort from the user.

It’s easy to see why ‘Business Intelligence and Data Analytics’ is now considered a vital tool for organisations that want to improve on their efficiency and achieve results.

New Business Intelligence Models Are Easy to Use

A Business Intelligence (BI) model serves as a structured approach that helps organizations convert raw data into meaningful insights, driving informed decision-making.

Notably, a wide range of Business Intelligence solutions are available today. Popular solutions include Power BI, AWS, SAP, Hadoop, Tableau, and Kibana, among others.

These advanced BI tools, platforms and frameworks feature user-friendly interfaces, expanded data storage, high-speed processing, and intuitive dashboards. They pack in enhanced user experience and results compared to older or less sophisticated peers.

As such, identifying markets, managing accounts and collections, and developing stronger business strategies has now become easier than ever.

Notably, as real-time analytics, automation, and AI continue to shape the future of business intelligence, we leverage our deep expertise across these BI tools and solutions to deliver the most effective business intelligence.

Why Invest in Business Intelligence Models

If the user-friendly interface and impressive features are not enough to convince you that your company needs to invest in business intelligence and analytics, consider the following advantages as well:

1. Avoid Guesswork with BI Tools

Running a business should never be treated like a gamble. Why hope for the best, when you can ensure the absolute best for your business?

A solid Business Intelligence strategy will give you comprehensive business data to create a dependable structure, leading to informed decision-making.

Infographic: Business Intelligence Model Examples

Here, modern BI models offer highly accurate data and real-time updates. This enables you to tap into the latest trends and precisely predict “what-if” scenarios, completely eliminating the need to deduce or estimate.

2. Develop Efficiency in Data Analysis

Organisations throw away valuable time trying to decipher data sources when they should be more concerned about understanding the concerns of their businesses.

Implementing a robust BI model can make the entire data analysis process faster, making it easier to find more pertinent information that can actually benefit the organisation. This can save quite a lot of time and energy while removing inefficiencies from the process.

3. Understand Your Business Better

An effecitve BI system can offer comprehensive business statistics over any given period of time.

Consequently, business analysts can pinpoint with great accuracy which products are selling best, which locations are performing the strongest, and which customer representatives are most beneficial to your business, among other insights.

So, utilise this data right and you can easily get an edge over competition.

Would you like to learn more about business intelligence models and our customized business performance solutions? Get in touch with us at Centelli  today.

Your best people should not spend their day on repetitive work

The organisations gaining the most from AI are not replacing people. They are removing the repetitive operational work that prevents people from doing their best work.