Restore Onboards Employees 3× Faster with Automation
Restore plc is a UK-based, AIM-listed support services company operating across four business units: Data, Information, Communications, and Assets. It delivers critical services in information and data management, business digitisation, secure recycling of paper and technology assets, and commercial relocation. They serve both public and private sector organizations.
About Restore
Restore plc is a UK-based, AIM-listed support services company operating across four business units: Data, Information, Communications, and Assets. It delivers critical services in information and data management, business digitisation, secure recycling of paper and technology assets, and commercial relocation. They serve both public and private sector organizations.
The Challenge
Restore’s manual employee onboarding process was fragmented and time-consuming. Staff had to collect data from seven different documents and enter it into three separate systems—each with multiple pages and input fields.
This repetitive process consumed significant staff time:
~1.5 hours to onboard a single employee
Constant pressure to meet deadlines
High risk of errors if not done attentively
Limited real-time visibility for studio, regional, and corporate teams
Peak days meant more hands just to keep up with onboarding schedules & timelines.
High-volume periods required extra staff to maintain average handling time (AHT) or led to deferred timelines, impacting critical next steps such as system access provisioning and payroll activation.
Manual inefficiencies created added pressure on the HR team and disrupted the onboarding experience for new hires.
Our Solution
Centelli recommended automating time-draining manual tasks across the end-to-end onboarding workflow. We built and deployed Digital Workers that integrate seamlessly across Restore’s HR systems and web-based platform.
Digital Worker Workflow:
Data Extraction
Pulls data from onboarding documents
Data Entry
Inputs data into systems as per instructions
Processing
Finalizes onboarding and generates report
Messaging
Sends automated welcome emails
Results Delivered
Automation unlocked new levels of accuracy, speed, and efficiency in Restore’s onboarding process. Clean data and reliable workflows enhanced HR delivery and performance.
Key measurable results:
1,440 monthly automated onboardings (vs. 480 manual)
Key measurable results:
Onboarding time reduced to under 30 minutes per employee
Notably, the solution delivers deeper strategic impact beyond efficiency gains.
Less stress for HR, and a smooth onboarding experience for every new hire.
Key qualitative outcomes:
Streamlined workload reduces HR stress
Staff reclaim time for high-value tasks
Enhanced new employee experience
Strengthened employer brand image
Unconstrained by routine admin work, HR can focus on driving performance, engagement, retention, and alike.
Freed from admin grind, HR can focus on elevating planning, strategy, and impact.
Restore Onboards Employees 3× Faster with Automation
It delivers critical services in information and data management, business digitisation, secure recycling of paper and technology assets, and commercial relocation. They serve both public and private sector organizations.