Colt Saves 135 Staff Hours Monthly with Telecom Porting Automation
Colt is a multinational telecom and IT infrastructure company headquartered in London. With one of the largest independent fiber networks across Europe, Asia, and North America, it delivers high-bandwidth connectivity, voice services, and cloud integration to enterprises and wholesale customers. Its portfolio spans enterprise internet, private networks (MPLS, SD-WAN), SIP trunking, and direct cloud connectivity to AWS, Azure, and Google Cloud.
About COLT
Colt is a multinational telecom and IT infrastructure company headquartered in London. With one of the largest independent fiber networks across Europe, Asia, and North America, it delivers high-bandwidth connectivity, voice services, and cloud integration to enterprises and wholesale customers. Its portfolio spans enterprise internet, private networks (MPLS, SD-WAN), SIP trunking, and direct cloud connectivity to AWS, Azure, and Google Cloud.
Colt engaged Centelli to automate manual porting response handling, which slowed service delivery and consuming valuable staff time.
The Challenge
The voice team manually processed losing-operator responses for port-in requests across five countries. The workflow was fragmented and prone to errors: Monitoring emails, faxes, and local systems for operator responses , Validating phone numbers, providers, and port-in dates Updating order statuses in the online system. Handling country-specific exceptions and conditions
This manual approach was:
Repetitive and time-consuming
Inconsistent across regions
Prone to missed updates or human error
Limiting staff capacity for higher-value activities
Manual response checks consumed staff time and caused delays and error risk.
Our Solution
Centelli built and deployed a Digital Worker trained to automate losing-operator response handling across five countries.
Its capabilities included
Checking country-specific systems and inboxes daily for operator responses
Identifying accepted vs. rejected requests and updating statuses in the order system
Validating key details (numbers, port-in dates, provider info)
Applying country-specific rules: 1). Italy → sends explanatory rejection emails 2). ES, DE, AT → marks orders rejected in the system 3). BE → resubmits where applicable
Results Delivered
Before Automation
The process was fully manual and varied by country.
After Automation
The Digital Worker processes ~4,000 orders per month, saving nearly 135 staff hours
Clear outcomes include: 1). 5× output compared to manual processing 2). Negligible errors with country-specific exception handling 3). Timely customer communications, reducing escalation risks 3). No delays from staff absence, leave, or holidays
Action Center handles inconsistent fax and email formats seamlessly.
Colt Saves 135 Staff Hours Monthly with Telecom Porting Automation
Colt engaged Centelli to automate manual porting response handling, which slowed service delivery and consuming valuable staff time.