A Digital Worker Could Boost Your Company’s Productivity Overnight
Increasing productivity remains essential for any business aiming to expand and amplify its profits, a perspective corroborated by the Harvard Business Review [1]. The challenge of producing increased output with the same workforce size, intriguing management for centuries, is being transformed through the deployment of digital workers. As highlighted by Hayes and Abernathy [1], productivity improvements lead to higher revenue and GDP, becoming a focal point for governments globally. Consequently, boosting productivity has broad societal benefits, as it stimulates economic health, and what’s good for the economy benefits everyone. To this day, the simple solution to increasing productivity is always found in the same place – advances in technology. For years both machines and computers have been integral to the good health of a company’s bottom line. As a matter of fact, a comprehensive study in the Journal of Business Research confirmed that the strategic use of Information and Communication Technology (ICT) leads to a significant improvement in a company’s performance [2]. The Rise Of Machines Technology has and continues to reshape the modern workplace. In turn, this has led to a surge in productivity and growth. For example, think of how the steam engine transformed the heavy industry. In the hands of one capable individual, a steam engine could carry out the same workload which hundreds of employees were once paid to do. In such a scenario, the surge in productivity and reduction in costs speaks for itself. Likewise, consider a world where emails didn’t exist. Written communication could only be conducted via physical paper, i.e. snail-mail. Communication speeds would suffer dramatically, wasting resources. Increased productivity through technology is all about improving communication, reducing waste, and enabling more efficient work practices. The ultimate end goal of this is the digital transformation of the workplace which will lead to a digital workforce capable of boosting productivity like never before. The Dawn of the Digital Worker The intent of a digital worker is not to replace human employees. RPA (Robotic Process Automation as the industry called it – Routine Processes Annihilated as well call it) is intended to liberate employees to concentrate on the tasks that add value, innovate and deliver great customer experience. Using non-invasive technology, i.e. it works with existing computing systems without a need for any change in them, a digital worker replicates the way a human carries out repetitious work tasks on a computer. The Need for Speed With RPA, a digital workforce can complete predefined tasks up to ten times faster than its human counterparts. A digital worker will also make zero errors. Advances in artificial intelligence (AI) technology are fostering the creation of a digital workforce that can perform complex tasks, learn new things, and make independent decisions. This is in line with the Brookings Institution’s research, which indicates that AI is fundamentally transforming the world by enabling machines to exhibit such advanced capabilities to enhance and support the work of their human counterparts [3]. Working Around the Clock Money never sleeps and neither does a digital workforce. They have no family commitments or social life outside of work, which in many ways makes them the perfect employee. They never get bored and no demand for them is too much. A digital workforce never grows old and it never gets sick. Its work ethic is beyond reproach and it never makes mistakes. They require no supervision and they are born team players. In short, a digital workforce’s sole purpose is to work around the clock and ensure your company’s productivity goes from strength to strength. Empowered Employees Digital workers free up your current employees to engage in more meaningful and rewarding work and employ their skills to areas which are most suitable. Without having to worry about routine and mundane tasks they may feel are beneath them, you can empower your employees to make the most of their true potential and maximise the productivity of your company. We have seen improvement in employee experience/happiness after deploying a digital worker. After deploying a digital worker, we asked the human if they would go back to the previous state and they replied, jokingly – Yes we would along with coming to work on horses and send paper, instead of emails, for communication! Our observation aligns with broader research in the field; we have noted enhancements in employee experience and happiness following the deployment of a digital worker, a finding that echoes the outcomes of a study published in the journal ‘Sustainability’ [4] Looking to revolutionize your productivity with data-driven insights? At Centelli, we’ve helped numerous businesses, just like yours, make informed decisions that drive growth. Don’t wait – let’s transform your business together! Click here to contact us now and let’s explore the possibilities for your business. Sources : [1] Hayes, R. H., & Abernathy, W. J. (1991). The New Productivity Challenge. Harvard Business Review. https://hbr.org/1991/11/the-new-productivity-challenge [2] Aragón-Correa, J., Martín-Tapia, I., & Senise-Barrio, M. E. (2022). The impact of ICT on innovation activities: An industrial perspective. Journal of Business Research. https://www.sciencedirect.com/science/article/pii/S2444569X22000117 [3] Chui, M., & Manyika, J. (2018). How Artificial Intelligence Is Transforming the World. Brookings. https://www.brookings.edu/research/how-artificial-intelligence-is-transforming-the-world/ [4] T. Jones, P. Smith, & K. Murphy. (2023). Impact of Digital Workers on Employee Experience and Satisfaction. Sustainability. https://www.mdpi.com/2071-1050/15/8/6835/pdf
How Birst BI and Analytics Can Transform Your Business
Birst BI Analytics—the modern BI platform—can help you make smarter business decisions and drive growth! Read on. Founded in 2004, Birst is a leading BI solutions provider. It equips your business with simple, powerful tools for analyzing enterprise data. Sharing information across teams is effortless through cloud-based business intelligence and reporting. The platform helps you leverage data for better, more informed decisions. It rapidly delivers insights, from personnel to operations to customer satisfaction! Eventually, the company has become part of Infor, a global ERP Solutions company. The Birst Philosophy Birst has overhauled how analytics were done in the past. The goal is to involve your staff rather than just giving them tools. They call it an ‘adaptive user experience’. The idea is to make data consumers part of the BI process. Simply put, it reduces the gap between report builders and viewers, so consumers can better understand the data. is to make consumers of data part of the BI process. Following are some of Birst’s incredible offerings that can transform businesses. Incredible Dashboards and Visual Elements The platform helps you manage data easily. How? Firstly, with user-responsive and HTML5-integrated dashboards, you can manipulate data without any technical expertise. Since Birst’s visual discovery and dashboards require no training or IT intervention you can enjoy true self-service BI analytics across your enterprise. Next, Birst’s networked analytics connects your team’s insights so you can make trusted, smarter decisions. Additionally, the amazing drag-and-drop features help you look into the data and optimise visuals. This means that you can directly interact with the software and become part of the reporting solution. Mobile BI with Birst Analytics What makes mobile BI so compelling is that you can weave it much more closely into where work is actually getting done, away from the office. There is increasing demand for mobile analytics, ETL applications, enterprise reporting, ad hoc querying and mobile dashboards. No wonder, mobile computing companies are focussing a lot on enterprise business intelligence (BI) mobile apps. With Birst, business managers and executives get quick access to data anytime, anywhere and from any device. This allows you to manipulate charts and tables, filter results and get hold of critical reports no matter where you are. So we can say mobile BI is no longer a nice-to-have; it’s quickly becoming the primary way businesses expect to consume analytics. As users are becoming more demanding of BI mobile apps—are you? Birst BI, an Open-Client Interface Birst BI and analytics solution can easily be integrated into some of the other tools, like Excel, R and Tableau. The tool handles queries behind the scenes, providing users with a seamless experience where every consumer becomes a producer, analytics adapts to your modern mobile workstyle, and everyone can use their existing analytic tools. As a business you are at an advantage because you are now working with a front-end application that you are already familiar with. This as well ensures that all the different departments across the company are on the same page. Outstanding Reporting from Birst The platform offers enhanced features that allow your staff to create highly-readable and insightful reports. It also ensures security of data. In addition, Birst offers a report-creation mechanism that allows your team to experiment with the reports’ design elements using easy-to-use features like drag-and-drop, double-click, auto-complete search, guided visualizations, and visual filtering. Predictive Analytics Tools With latest predictive analytics capabilities, Birst helps businesses stay ahead in the game. Its advanced mechanisms ensure that your time is not wasted in carrying out data mining functions. Signifcantly, companies have been amassing data for years, yet the industry has finally reached the consensus that data for its own sake is not valuable. Now as a company you need to ask the critical question: Where’s the value? All of this means that we have finally reached a point where data science can be applied by people who do not have advanced degrees in mathematics. On average, between 60% and 73% of all data within an enterprise goes unused for business intelligence (BI) and analytics, a study had found, markedly. Are you looking for high-quality BI solutions? We at Centelli bring rich experience and expertise across leading BI platforms, helping your company thrive in its industry. To know more, contact us now!
Big Data Trends for 2018 – Infographic
In 2017, the goal of processing Big Data promoted ever-increasing efficiency and steadily decreasing costs. Learn more.
Defining Key Performance Indicators as Part of Successful BI Execution
In the data-dominated world we are living in, having the right KPIs or Key Performance Indicators that really drives the business and focus on critical business processes are fundamentally important. KPIs have become the way of measuring success and focusing on what’s really important From increasing sales to acquiring new customers, you might have quite a few goals as a business. Surely, you can only improve on things you can measure. Defining Key Performance Indicators (KPIs) When it comes to making good, data-driven decisions, defining the most appropriate KPIs is fundamentally important. You need to define your goals in specific and measurable terms. It might be the number of conversions through your AdWords’ campaign or it can be a certain number of sales by the third quarter. If you are looking to implement Business Intelligence (BI) and analytics, it is all the more important to define the right KPIs. In fact, BI tools can make your job easier. Here is how you go about it: 1. Understand Pain Points First up, you need to start with your company’s weaknesses. Your team might not be able to retain customers or you might have difficulty in coming up with innovative products. Make sure you isolate these pain points before moving forward, and see what you can measure 2. Outline a Few KPIs Outline 7 to 10 different KPIs, with a specific metric for each one is s the philosophy you want to be applying when defining KPIs. For instance, you might want to enhance brand awareness through social media. This would mean that you would need social media records of the previous year. Last year’s data will serve to help you benchmark – something to improve upon. 3. Be Data-Smart There is no doubt about the fact the decisions will have to be made in line with data. You need to single out your decisions that are not based on data. Take all the KPIs you have in mind and put them through this test. Break all of them down into data -based statements. Also, specify the data sources you will be using or those you will need to develop and how you will be preparing and managing data. For instance, for your marketing campaigns, your data source could be from a be the Google Analytics platform with cloud-based data 4. Represent Them in Simple and Accurate Form Now that you have defined KPIs and have outlined data sources, it’s time to look for a way to represent these KPIs in an effective form. BI tools have reader-friendly and intuitive dashboards that can help you do just that. Not only do they represent data in a compelling manner, they also have analytical features that can make life a lot easier for you for generating KPI reports and dashboards We at Centelli provide top-notch KPI framework consultancy. With a team of outstanding data analysts, we help businesses identify, define and measure KPIs in a seamless fashion. Centelli: Data>Insight>Results info@centelli.com
Capturing Value from Customer Data -Infographic
In an increasingly customer-centric world, the ability to capture and use customer data to shape products, solutions, and the buying experience is critically important. Learn more below.
5 of the Most Useful Big Data Management Skills
The times we are living in are constantly changing. The advent of technology has brought about a data management revolution. At no point in human history have we had to deal with this information deluge before. Data, in the modern landscape, has to be seen as an asset. Whether you are a marketer or a customer support specialist, you need to have at least some data management skills. This is because data management is no longer just the territory of data analysts. Big Data and Analytics tools have given rise to the ‘citizen data scientist’, putting powerful tools into the hands of the business. Here are 5 skills you need to have to become a data management pro: 1. Have an Idea about what’s In Trend in the Field When it comes to Big Data, you need to have an idea of what’s current in the field. This is because things in the digital world are never stagnant. Every day, new tools and technologies are introduced. Make sure you have done your research. 2. Learn More about Self-Service Big Data Management Tools Talking about the latest trends, Big Data today is dominated by self-service tools. These tools blur the lines between producer and viewer. They provide really handy visual elements that can make life easier for users. From analytics capabilities to reporting features, they ensure users are always in control. You should surely learn more about these tools and how they interact with your data sets. An understanding of these tools and their basic operations will go a long way in ensuring success for you. One example of these tools is Birst. 3. Learn How the Big Guns Operate Big Data More Effectively You should understand how Big Data is managed excellently by big companies. This will set a benchmark for you. Understanding how big guns employ Big Data can provide you examples of use cases to give great insights to help you shape in your data management strategies . 4. Learn More about Real-Time Processing When working on a data management solution, you will need to understand how data integration and management in real-time works. Make sure you dig deeper into how tools process data and it fits with with your data structures. By knowing what’s happening behind the scenes, you can influence how you will take more insightful decisions. 5. Get Certified There are quite a few Big Data and analytics certification programs that you can have, many Online. Some of them are provided by big companies like IBM, Oracle and so on. Enroll in a suitable course and get your certification. This will go a long way in enhancing your career as a data management specialist. With a team of data analysts, we at Centelli provide and support companies with a wide variety of data management solutions. Over the years, we have helped companies use data to leverage advantage and drive real business insight. info@centelli.com
Why You Need Data Consulting Services
In the digital revolution, data is the pulse of business. You need efficient management of your data consulting services to organise valuable information to inform critical decision making.
Ways in which Business Intelligence inspires your Organization
The use of Business Intelligence is increasing rapidly as more and more people are understanding it’s need and value.
Making the Most of Data: Analysis and Business Intelligence (BI) Tools
However today, with the rise of scalable and affordable data analysis and business Intelligence tools, any business having vision and willingness can use a more holistic use of BI to their advantage. Strikingly, the picture was rather different not many years ago. Integrated BI, or Business Intelligence systems and processes, was a luxury that only big enterprises could afford to employ. But in the future, more and more companies of all sizes will be looking to modernise their infrastructure and use advanced BI analytical tools. This will help them: A Bit About Business Intelligence (BI) Business Intelligence uses strategies and technologies to analyse business data and information. BI technologies help organisations gain historical, current, and predictive views of their operations. How does that work? However, you must also acknowledge that it’s no longer enough to look at historical trends. It’s now important to identify patterns in the data, shifting focus towards predictive analysis so business managers can make crucial strategic decisions. Making the Most Out of Data Available In today’s digital landscape, businesses must fully use the data at their disposal — along with growing data from external sources. As people increasingly recognise the value of understanding this information, data is rapidly becoming a major business asset. Therefore, using the right set of BI tools is essential to manage and thrive in such an environment. Here are some key ways to do this: 1. Start with the Data You Already Have In the beginning, focus on building your understanding and keeping things simple. You do not want to overwhelm your team; instead, support them as they grow and develop in this new landscape. For example, you might already have more data than you realise. From website traffic, hits, and likes to newsletter signups and online enquiries, there’s a lot you can work with. Moreover, you can align BI tools to identify and analyse data, helping you recognise patterns and make sense of the information you collect. 2. Get Insights about Your Customers Understanding your customer is key to any business. By knowing their past preferences and predicting how they will behave in the future, BI tools can connect with Customer Response Management (CRM) tools to gather, analyse, and report this data. For instance, you can plan campaigns by recognising that your customers from a certain part of the world have an upcoming festival. Offering seasonal discounts during this time could be a strategic move. Moreover, analysing the response to such a campaign can provide valuable insights into its effectiveness. 3. Measure Data in Real-Time With the advent of mobile phones, data is now shared, analysed, and displayed on the go across a range of mobile devices. This real-time analysis is made possible through BI tools, allowing managers to view results and forecasts directly in their hands, even while on the go. Many off-the-shelf BI products offer this functionality as standard, making it relatively simple to implement. In fact, the IT department does not need to be involved. By correctly configuring KPI dashboards and generating real-time reports on sales directly to your handheld device, you can see how much can be achieved through BI tools to keep up with the fast turnaround of information needs. 4. Predict the Future Using Integrated BI The traditional Excel spreadsheet has long been the standard tool for recording information and tracking progress. However, it is labor-intensive, error-prone, and not well-suited for making predictions about the future. This is where integrated BI tools come in. These tools provide data analysis that helps define trends and identify growth opportunities. Being able to look forward and steer the ship is far more effective than looking back at the wake and trying to make decisions. With BI tools, you can make a real impact on your business’s future. We at Centelli are a leading Business Intelligence Consultancy based in the UK, serving businesses across the EU, US, and worldwide. With a team of savvy data analysts and gurus, we help businesses make use of BI tools to face complex challenges and modernise their infrastructure. Contact us for more info.
KPI Dashboards – What You Need to Know About Them
KPIs dashboards, or Key Performance Indicators, are the values that define how a business is achieving its key business performance goals. They help managers assess progress and determine where they are in the process of achieving their objectives . Different business functions determine and measure KPIs dashboards, in different ways that require many different data sets . Once KPIs are identified, it’s time to analyse these key business metrics. In the past this followed a rigid timetable and process. With the advent of real-time reporting features, this can be done when you need it, where you need to see it all in real time quite incredibly. About the KPI Dashboard Creating, organising and analysing KPIs and their associated data can be done effectively through a KPI dashboard. A KPI dashboard is a comprehensive, all-inclusive platform containing all the information you need in one place From tracking progress of individual indicators to sharing key parts with the team, a KPI dashboard can prove to be an insightful tool for businesses. The dashboard can be customised according to the unique needs of an organisation. 3 Types of KPI Dashboards Following are the three main types of KPI dashboards: 1) Strategic Dashboard This type of dashboard does not contain comprehensive information. Its shows data only from a single user’s perspective Its goal is to help managers and executives get insights about opportunities for growth. 2) Analytic Dashboard This dashboard presents trends and compares information across different variables and pulls raw information from your database and shows them on your dashboard 3) Operational Dynamic Dashboard This dashboard monitors information in real-time, when your data changes, these dashboards will update the figures. and can notify the concerned manager who can then take action accordingly. The 4 Elements of a Good KPI Dashboard The main goal of a KPI dashboard is to visually represent how an organisation is making progress in key business metrics. Here are 4 elements of a well-designed KPI dashboard: 1) It Is Simple and Easy to Read The data in the dashboard should be grouped logically. This allows data to be read easily by managers and different members across the team. 2) It should be Easy to Update You might expand or your KPIs might change over time. Make sure that the dashboard uses an intuitive platform that is easy to update. This will make adoption simpler. 3) It Should Provide a Snapshot in Current State and Historical Trends The design of the KPIs dashboard should be such that it provides a quick snapshot of what’s going on and how KPIs have performed in the past. This will lead to efficient goal-setting and monitoring of performance 4) Visual Representation Should Be Seamless The dashboard should not be cluttered. This means that information should be presented in a simple, and yet visually-pleasing manner. Animations and other visual tools can be used to complement data. With a team of of thorough data analysts, Centelli offers enhanced KPI framework consultancy services using cost effective tools. These enable modernisation of your business KPI reporting, to free you up, to refocus on what data can really do for you as a valued asset in your business. With a data-driven philosophy, Centelli also provides business intelligence consulting services to enhance a business’s processes and give you data driven insight to drive competitive advantage and the ability meet real customer needs.