Transforming Airline Business Travel with AI
The last few years have seen a lot of uncertainty in the Travel and Hospitality sector. Managing corporate bookings, tracking reservations, and ensuring seamless travel experiences require significant effort—until now. Thanks to AI-driven automation, businesses can streamline these processes, reducing manual work and improving accuracy. One of the most exciting advancements in this space is using AI, like GPT, to read and extract structured data from free-text emails. How AI Transforms Business Travel Management Traditionally, processing business travel requests involved manually sifting through emails, identifying key details, and matching them with internal systems. This time-consuming process was prone to errors and inconsistencies. With AI-powered solutions, businesses can automate these tasks with greater precision and efficiency. Automated Data Extraction from Emails AI can be trained to process free-text emails by providing a clear prompt describing the required output. For airline business travel, this includes: This automated extraction allows businesses to seamlessly integrate the correct information into their systems, eliminating the need for manual lookup and reducing processing time. According to recent industry data, 75% of businesses in the travel sector implementing AI-driven automation reported a 40% increase in operational efficiency and a 30% reduction in manual processing errors. Enhanced Accuracy with Web Integration One of the most powerful aspects of AI-driven automation is the integration of web search capabilities. The hotel names and room types provided in booking emails often do not perfectly match a company’s internal naming conventions. With AI, the system can cross-reference these details against the company’s website to retrieve the exact internal hotel and room name. This ensures that the correct information is used for the next stage of the booking process, which may still require human intervention. In the airline and hospitality sectors, businesses using AI-powered search integrations have reduced data retrieval time by up to 60%, allowing for faster decision-making and improved service delivery. Opening New Possibilities for Data Search & Extraction The ability to leverage AI for structured data extraction extends beyond business travel management. With web-integrated AI, companies can: Through interviews with clients and industry professionals, we’ve found that hotels and travel companies that adopt AI-based data management save an average of $500,000 per year due to reduced administrative workloads and improved efficiency. Expanding AI’s Role in Hospitality and Travel AI solutions for hospitality and travel management are evolving rapidly. For an in-depth look at how AI transforms booking request management in the hospitality sector, check out this insightful article: AI Solutions for Hospitality Booking Request Management. This resource highlights how AI-powered automation reshapes how hotels handle reservations, improve customer experiences, and optimise operations. The Future of AI in Corporate Travel and Hospitality Integrating AI in airline business travel management marks the beginning of a new era. As AI capabilities evolve, we can expect even more sophisticated automation, including real-time adjustments based on traveller preferences, automated itinerary management, and predictive analytics for optimising corporate travel expenses. With 85% of travel executives planning to increase AI investments in the next five years, AI’s impact on the airline industry will only grow, making it a crucial tool for staying competitive. For businesses looking to stay ahead, investing in AI-powered data extraction and automation solutions is no longer optional—it’s essential. The world of business travel is transforming, and AI is at the heart of this revolution. Are you ready to leverage AI for seamless travel management? Book your first meeting here! Download Your free guide to automation in hospitality HERE.
Automotive companies are becoming more Digital. Continue the Journey with Automation
Another lockdown…. but does it give us time to look at other things? Here we are again. Heading into another lockdown, hopefully only for 1 month (but potentially longer).The Digital Automotive Journey, A lot of organisations have had to put business on ice again which brings many challenges. During the last lockdown, after the initial impact, some companies were able to pivot and spend the “spare” time on improving the running of the business. This time around, the lockdown is still severe but there has been slightly more flexibility built in to allow some companies to keep trading and working. The Digital Automotive Journey is one of those. Centelli works with different customers in the sector who have either started or continued their journeys with UiPath’s Robotic Process Automation tool. In order to thrive in this new environment, automotive companies have to work smarter. They must focus their staff on engaging the customer and creating a truly differentiated experience. The best way to achieve that is by handing over repetitive, administrative tasks to a Digital Worker. Digital workers can work across different applications without needing RPA Solutions for the Automotive Sector Centelli works with Dealerships, Leasing companies & Vehicle Remarketing firms automating processes across the business. This ranges from pricing analysis to managing vehicle inventory to carrying out administrative tasks that must be done but the customer will not care the effort involved. The goals range from anything to saving time on administrative tasks, improving the job satisfaction of the staff, or sheerly growing the bottom line. We’ll leave those up to you.
Expedite Decision-making on Loans and Car Finance
RPA within Leasing & Automotive Robotic Process Automation has been used for the typical back offices processes for some time. The kind of processes where they are partially automated through computer applications (ERP/PMS/Payroll), but where there has still been an element of human control. Back in 2019, Audi started using software robots/Digital Assistants to aide their employees and help them complete tasks quicker. Slow route to decisions for car finance One area where Digital Workers are being used to help within the sector is within financing decisions. Think of a typical process for when a customer is applying for car finance: Customer chooses vehicle they want Determines the term/loan details they would like Input personal information and financial documentation The customer has to wait, but there are a multitude of tasks that happen behind the scenes for the customer to get their decision and finalise the sale of the vehicle. These tasks are usually repetitive, routine, and carried out manually which is why the customer is left waiting. Introduce RPA to speed up the route to sale This is where RPA can help. RPA is an automation system that automates these repetitive tedious tasks and expedites them quicker than we are able to as humans. It also carried them out more accurately as unfortunately we are prone to mistakes, but a Digital Worker will do exactly as you tell it to. The benefit to this is for the bulk of the applications, a decision is reached quicker. For those that have been accepted, the sale is processed sooner and generating revenue for the company. For rejections, even though it is not that answer the customer wanted to hear they are not left waiting. And for the applications that need intervention or a human eye to help make the decision……fortunately we now have our employees who now are not constrained by churning the bulk, and can apply their brains to the more cognitive cases and focus their energies there. WIN WIN. Customer wins, Company wins. To find out more, please contact sales@centelli.com
Automation and Automobiles
Everyone can imagine how Automation have been used in the automotive sector. One quick look at a vehicle production line, and you will see swathes of industrial robots pulling together the various components that make up the cars we drive today. It has been this way since the 60s & 70s. Robots can build the vehicles quicker, for longer periods of time without fatigue, and with less errors than the staff who were previously on the production line. The staff who would have building the cars manually have transitioned their skills into supporting, maintaining, and repairing the robots so they can do their job. RPA is no different in the 21st century Robotic Process Automation in Automotive sector is the modern-day equivalent of steam engines and industrial robots. UiPath software robots pick up the repetitive, computer based processes that human staff used to do. But these robots are not constrained by the same limitations that we are. We are only able to execute a certain number of tasks in our 8/9 hour day, but we need to also be doing the rest of our day jobs (because the repetitive tasks are generally the distractions). The automotive sector has already undergone this secondary revolution using robots, just this time around its been with software robots. We have clients within leasing, dealerships, vehicle remarketing and even automotive data organisations who already use RPA. There are countless back office processes that can be picked up by robots (AP within Finance, onboarding & offboarding within HR, and even tasks like returns processing within Supply Chain functions). Automotive specific use case However, the biggest benefit gainers and savings have been linked to front office and have a direct impact on the success of the business. Within one automotive group we have developed an automation where the robots calculate the prices of available leases from across 5 different applications, and then posts the best price. Because a robot does not take holidays, coffee breaks, works midnight-midnight and not 9-5, and does not make human error and need to go back for rework, the benefits have been massive. The amount of prices they have been able to post each month has increased by a factor of 10x. This directly results in increased revenue for the company. Chances are, there will be repetitive, routine processes that consume the time of your staff and a lot of the time, keep them away from dealing directly with customers or stakeholders. If you want to look under the hood at your operations and see where you can use software robots to help your operation, get in touch at sales@Centelli.com.