Centelli Achieves UiPath Platinum Partner Status
We are pleased to announce that Centelli has achieved Platinum Partner status with UiPath. This recognition reflects the strength and maturity of our automation practice, the depth of our certified expertise, and our ability to deliver structured, enterprise-grade automation programmes at scale. It reinforces our role as a strategic partner for organisations adopting automation and AI as long-term operational capabilities. What UiPath Platinum Partner Status Means The UiPath Partner Network is a global ecosystem of certified service and technology partners delivering automation solutions using the UiPath Business Automation Platform. As a UiPath Platinum Partner, Centelli now has access to expanded resources, advanced training, and dedicated support from UiPath. Partners are grouped into tiers based on capability, experience, and delivery maturity, notably. Platinum Partner is an elite status that recognises us as a mature automation practice with demonstrated capability to deliver and govern complex, enterprise-scale implementations. This enables us to further strengthen our capabilities to: Selecting the right partner is critical when scaling automation. A mature partner reduces risk, strengthens governance, and maximises return on investment. Platinum status reflects our ability to deliver automation with stability and consistency, not just speed. Achieving Platinum Partner status with UiPath reflects the strength of our collaboration and the results we continue to deliver for our customers. By combining UiPath’s leading automation platform with Centelli’s business-first approach, we help organisations deploy digital workers that deliver measurable impact while freeing people to focus on more meaningful work. — Aneesh Gupta, Founder and MD, Centelli RPA to Intelligent Automation to Agentic: Centelli’s Evolution Since its founding in 2014, Centelli has kept pace with the shifting automation landscape — advancing from Robotic Process Automation (RPA) to Intelligent Automation powered by Digital Workers. Today, we also provide agentic automation solutions that enable AI-powered decision flows and adaptive process execution. Also Read: Centelli Becomes UiPath Agentic Automation Fast Track Partner Over the past decade, we have developed deep expertise across best-in-class technologies, delivery frameworks, and governance models that drive real results. From RPA to Intelligent Automation and Digital Workers to Agentic Automation, Centelli and UiPath are helping organisations across sectors improve efficiency, enhance productivity, and strengthen compliance. We continue identifying high-impact use cases and innovating solutions that solve complex operational challenges. Our focus remains clear: build automation ecosystems that are secure, governed, and ready to scale. Backed by our deep UiPath platform expertise and a delivery model aligned to measurable outcomes and ROI, we remain committed to delivering outcome-driven, scalable automation implementations that provide stability and consistency through robust support, creating long-term value and unlocking growth for our clients. Delivering Measurable Outcomes Across Sectors Centelli’s solutions today empower businesses across automotive, BFSI, construction, hospitality and travel, healthcare, logistics, manufacturing, telecom, and other sectors. As we expand global delivery across the UK and Europe, the United States, and Asia, we are also extending our services and solutions to industries such as transportation, leisure and fitness, retail, restaurants, media and publishing, legal, utilities, pharma, non-consumer manufacturing, real estate, and more. No matter the sector, our automation solutions focus on: As organisations adopt automation and AI at scale and transition to hybrid operating environments, our priority remains measurable business outcomes, not experimentation. Achieving UiPath Platinum Partner status further reinforces Centelli’s standing as a trusted business automation consultancy and solutions provider. Businesses of all sizes are now progressing beyond pilots and isolated use cases towards sustainable automation operating models. We are committed to enabling this shift by aligning automation initiatives with business strategy, governance, and long-term scalability. For media or business enquiries, contact our team. To learn more about our automation solutions, visit homepage or explore case studies
The Story Behind Centelli’s Rebrand and New Logo
We’re excited to unveil Centelli’s rebrand and new logo! The move reflects our evolution — from a business intelligence (BI) services firm to a well-rounded provider of intelligent automation (IA), artificial intelligence (AI), and BI solutions, and a trusted business transformation partner to leading organizations. Why rebrand now? Because the business and technology landscapes have changed—and so have we. This isn’t a cosmetic makeover, however. It’s a deliberate step forward as we begin our next chapter. But our spirit remains unchanged: we deliver results! Evolving through BI, Automation, and AI To understand this shift, it helps to revisit how our journey unfolded. In our early days, as we helped many growing organisations unlock growth with BI and analytics, we saw that insight alone isn’t enough. Real transformation depends on execution. This realization motivated us to expand into process automation. Over the next few years, we focused on building and running Digital Worker solutions across a wide range of functions and industries. While our implementations produced measurable outcomes and impact for our clients, every challenge and learning sharpened us. Then AI emerged as the next ground-breaking frontier in the business tech ecosystem. Our foray into AI was organic, synergistic, and closely linked to automation and BI. Today, tools and systems are increasingly harnessing the power of this blend—where BI provides context; AI brings intelligence; and automation drives execution. At Centelli, we leverage these technologies in ways that best serve our clients’ interests. Staying closely tuned to the trends shaping businesses and workplaces, we’ve broadened our portfolio to include: Centelli’s rebrand and new logo mark a strategic shift that exudes confident energy, embodies our disciplined evolution, and reinforces the value we continue to deliver. Centelli’s Rebrand is Rooted in Purpose and Partnership While our new look is an expression of our new ambitions and confidence, Centelli continues to stand on the same strong foundations: It goes without saying that this rebrand also belongs to you: our clients and partners! Your trust, collaboration, and evolving needs have inspired every change we’ve made. We want our new identity to instantly communicate the quality and innovation you’ve come to expect from us. Alongside our visual refresh, we’re also enhancing our website and digital channels to deliver a more intuitive experience, whether you’re exploring our solutions or reaching out to collaborate. Together, Let’s Build the Next Era in Enterprise Automation & AI Looking ahead, we see a new era of enterprise automation and digital transformation emerging. Simply put, intelligence, automation, insights, and people are no longer silos. The future belongs to organizations that connect them seamlessly! At Centelli, we’re building intelligent systems aligned with this next leap: self-learning, adaptive automation that’s deeply integrated with your business strategy and digital transformation goals. We’re proud of where we started, and even more excited about where we’re headed. Centelli’s rebrand and new logo mirror that vision. Importantly, our focus remains clear: to create real business value through solutions that help businesses streamline complex processes, navigate operational bottlenecks, and scale effectively. And our journey continues, shaped by strategic pivots, purposeful innovation, and the partnerships that move us forward. Let’s build what’s next in enterprise technology, and more importantly, what’s right for your organization. Have questions or want to explore how we can help? We’d love to connect. Drop us an email for general inquiries, or schedule a free call if you’re ready to dive in.
How Digital Workers Are Powering Clermont’s Hotel Booking Automation
Hotel Booking Automation can be a game-changer for a hospitality business! Bookings and customer experience are core pillars of success in this industry. Guests must keep coming — and leave satisfied. And it all starts with the hotel booking system itself, because a seamless reservation is the first positive impression a guest takes in! However, Clermont Hotel Group was facing dual challenges: fluctuating demand and staffing issues. The pandemic brought unprecedented disruptions too, forcing a rethink. So, they decided to step up and found the perfect solution in automated bookings, powered by a Digital Worker. (It’s a special kind of software built to autonomously tackle repetitive, complex, or high-volume tasks!) Reimagining Clermont’s Hotel Booking System with Digital Workers The hospitality industry is known for its dynamic environment. Hotel companies constantly need to balance personal guest interactions with operational efficiency. Clermont Hotel Group, based in the UK, operates 16 hotels with over 4,000 rooms, more than 100 event spaces, and several bars and restaurants. Now, imagine the scale of operations and the sheer volume of booking inquiries they manage each day. Aiming to streamline their reservation system, the brand reached out to Centelli — and so began their ‘Digital Worker’ journey, which has been remarkably successful. Our team of Intelligent Automation experts designed, developed, and deployed a Digital Worker named Bertie. Key tasks Bertie performs include: The advantages of reduced manual processing, improved accuracy, and heightened staff and customer satisfaction are evident. Keep reading for more insights! 3 Key Benefits of Hotel Booking Automation with Digital Workers Bertie, the Digital Worker, has proven to be an indispensable asset for Clermont, delivering clear and tangible advantages. Here are the top three benefits: 1. Enhanced Data Handling Bertie extracts and verifies all relevant booking information from emails: This minimizes human error and ensures confirmation numbers and payment details are always correct. “Having a Digital Worker as part of the team is fantastic! It takes on the more monotonous tasks, more accurately and efficiently — leaving the rest of the staff to deal with bespoke requests.” Melanie Cole, Head of RSC, Clermont Hotel Group 2. Improved Operational Efficiency The Digital Worker delivers serious efficiency gains in bookings management: This has not only improved efficiency across the guest administration process but also eased our client’s recruitment challenges and helped cut back operational costs. 3. Streamlined Staff Workload and Experience Automation hasn’t just saved time on routine bookings and front desk tasks. With reduced workloads, Clermont’s staff now have more time to engage directly with guests, helping them to: Notably, this also enhances the employee experience and contributes to better staff retention. Setting Up Hospitality Digital Workers and the Cost Factor At Centelli, our Digital Worker solutions are custom-built — and for good reason. Every hotel operation is different, so we tailor these solutions to your exact needs, goals, and operational challenges. In most cases, the Digital Workers integrate seamlessly with your existing systems. While some adjustments may be needed occasionally, we typically work with what you already have. They can also be deployed alongside existing automations to enhance your system’s capabilities and drive even greater efficiency. “We already had some automation within our booking processes, but with so many partners and integrations, there was still a lot of manual data transfer. Centelli worked with us to understand that a Digital Worker could perfectly complement our existing processes.” Chris Ball, Business Development Director, Clermont Hotel Group A New Era of Hotel Booking Automation & Hospitality Innovation The impact Digital Workers have delivered for Clermont Hotel Group is a practical use case of how the right technology can transform your operations. And their value doesn’t stop at bookings! You can also use them for: These are some common examples, but Digital Worker automation is mouldable to many more functions and processes across hospitality. Significantly, with AI integrations advancing, these solutions are set to further reimagine this high-stakes industry. If you’re looking to automate your hotel booking system process or other hospitality operations, feel free to reach out and book a quick, no-obligation meeting today!
How Davidson Hospitality Saved 80% of Finance Team Time with AI, Automation
Davidson Hospitality Group has advanced its digital transformation by implementing AI and automation in its finance function. Partnering with Centelli, the group optimized its reconciliation process, ensuring all financial records are accurate and consistent. With simplified, streamlined process, Davidson’s accounting team can focus on strategic tasks, boosting productivity and enabling better insights that drive organizational growth. Importantly, this digital transformation also aligns with the company’s goal of integrating advanced technologies to enhance service offerings and operational efficiency. The Challenge Notably, Davidson Hospitality manages over 200 hotels, resorts, and restaurants. And it faced the challenge of reconciling financial data from multiple sources on a daily basis. The key ineffeincies included: So, these manual reconciliations, performed via older systems accessed through Remote Desktop, drained valuable time. Consequently, it limited the team’s capacity to drive business performance. How Finance Automation Makes a Difference Centelli’s solution introduced a Digital Worker (DW) designed to emulate human actions on a computer system. It manages tasks like logging into various applications, downloading data from banks, and processing it. Here’s a closer look at what the Digital Worker does: 1. Logins and Data Downloads: The Digital Worker bot securely logs into banking applications and downloads transaction data Then it starts the reconciliation process without human intervention. 2. Intelligent Data Matching: The specialized bot uses a central mapping spreadsheet to efficiently match transactions, interpreting naming inconsistencies and adapting to new data over time. 3. Seamless Integration with Active Systems: Despite the challenges posed by older systems, the Digital Worker adapts easily, ensuring continuous, accurate processing across multiple accounts. Real-World Financial Impact and Benefits of AI and Automation Significantly, the benefits of Centelli’s finance automation for Davidson Hospitality are transformative. If the numbers could speak! We all love our Digital colleague. While we are at home each night, they are working away doing what was the most time-consuming part of my day—reconciliations. This transformative shift empowers our staff to focus on high-impact activities that enhance their skills and drive exceptional business performance! — Kyla Lawson, Senior Corporate Accountant Why You Should Care Because this AI solution is not just an automation tool; it’s a strategic asset that enhances operational efficiency! For Davidson, this technology allows accountants to move away from monotonous tasks and focus on insights that drive the business forward. You may also like: AI in Financial Risk Management: Robust Control & Smarter Decisions You can also empower your finance team and achieve seamless reconciliations with Centelli’s innovative approach. Interested? Get in touch today to learn how we can help you!
Transforming Airline Business Travel with AI
The last few years have seen a lot of uncertainty in the Travel and Hospitality sector. Managing corporate bookings, tracking reservations, and ensuring seamless travel experiences require significant effort—until now. Thanks to AI-driven automation, businesses can streamline these processes, reducing manual work and improving accuracy. One of the most exciting advancements in this space is using AI, like GPT, to read and extract structured data from free-text emails. How AI Transforms Business Travel Management Traditionally, processing business travel requests involved manually sifting through emails, identifying key details, and matching them with internal systems. This time-consuming process was prone to errors and inconsistencies. With AI-powered solutions, businesses can automate these tasks with greater precision and efficiency. Automated Data Extraction from Emails AI can be trained to process free-text emails by providing a clear prompt describing the required output. For airline business travel, this includes: This automated extraction allows businesses to seamlessly integrate the correct information into their systems, eliminating the need for manual lookup and reducing processing time. According to recent industry data, 75% of businesses in the travel sector implementing AI-driven automation reported a 40% increase in operational efficiency and a 30% reduction in manual processing errors. Enhanced Accuracy with Web Integration One of the most powerful aspects of AI-driven automation is the integration of web search capabilities. The hotel names and room types provided in booking emails often do not perfectly match a company’s internal naming conventions. With AI, the system can cross-reference these details against the company’s website to retrieve the exact internal hotel and room name. This ensures that the correct information is used for the next stage of the booking process, which may still require human intervention. In the airline and hospitality sectors, businesses using AI-powered search integrations have reduced data retrieval time by up to 60%, allowing for faster decision-making and improved service delivery. Opening New Possibilities for Data Search & Extraction The ability to leverage AI for structured data extraction extends beyond business travel management. With web-integrated AI, companies can: Through interviews with clients and industry professionals, we’ve found that hotels and travel companies that adopt AI-based data management save an average of $500,000 per year due to reduced administrative workloads and improved efficiency. Expanding AI’s Role in Hospitality and Travel AI solutions for hospitality and travel management are evolving rapidly. For an in-depth look at how AI transforms booking request management in the hospitality sector, check out this insightful article: AI Solutions for Hospitality Booking Request Management. This resource highlights how AI-powered automation reshapes how hotels handle reservations, improve customer experiences, and optimise operations. The Future of AI in Corporate Travel and Hospitality Integrating AI in airline business travel management marks the beginning of a new era. As AI capabilities evolve, we can expect even more sophisticated automation, including real-time adjustments based on traveller preferences, automated itinerary management, and predictive analytics for optimising corporate travel expenses. With 85% of travel executives planning to increase AI investments in the next five years, AI’s impact on the airline industry will only grow, making it a crucial tool for staying competitive. For businesses looking to stay ahead, investing in AI-powered data extraction and automation solutions is no longer optional—it’s essential. The world of business travel is transforming, and AI is at the heart of this revolution. Are you ready to leverage AI for seamless travel management? Book your first meeting here! Download Your free guide to automation in hospitality HERE.
AI Solutions for Hospitality Booking Request Management
Personalised service is the key to creating exceptional guest experiences. Managing and analysing customer booking requests efficiently has become crucial for hotels and service providers aiming to stay ahead in a competitive market. Cutting-edge Automated Intelligence (AI solutions) is at the heart of this transformation. These are designed to extract critical information seamlessly and accurately. Introducing an Advanced AI Solution for Booking Requests Our AI-driven model is a game-changer, engineered to effortlessly extract vital details from customer booking requests. By utilising advanced natural language processing (NLP) techniques, this AI solution is capable of identifying and categorising complex booking information, including: This AI solution simplifies operations, reduces manual errors, and enhances guest satisfaction by ensuring that no detail is overlooked. Behind the Scenes: How AI Solutions Work The AI-powered system integrates an end-to-end pipeline leveraging state-of-the-art NLP techniques, including: We employed an ensemble approach to achieve unparalleled accuracy, aggregating outputs from multiple independently trained models. This technique ensures that the final insights are robust and reliable, even when dealing with diverse and complex customer inputs. These AI solutions set a new benchmark for booking management efficiency. Real-World AI Solution Applications in Hospitality Our AI solutions have been successfully deployed with industry-leading clients such as Clermont Hotel Group and Dalata, demonstrating their effectiveness in real-world scenarios. By automating the extraction and categorisation of booking details, these clients have streamlined their operations, reduced processing times, and elevated the guest experience. This innovative AI solution aligns with the growing trend of hospitality industry automation, enabling hotels to enhance operational efficiency while delivering personalised guest experiences. Businesses can focus on strategic decision-making rather than administrative tasks by utilising AI booking pipelines and text summarisation in hospitality. The Future of Hospitality Technology As AI continues to evolve, its applications in the hospitality sector are set to expand. The potential is limitless, from automating routine tasks to delivering hyper-personalised experiences. Integrating smart hotel booking systems, AI solutions, and machine learning in hospitality is poised to revolutionise how hotels interact with their guests. Our AI-powered solution for booking requests is just the beginning of a broader movement towards smarter, more efficient hospitality operations. Conclusion By integrating AI solutions into the booking process, hotels and service providers can transform how they manage guest requests, ensuring accuracy, efficiency, and superior customer service. With proven results and cutting-edge technology, our AI solutions empower businesses to stay competitive and exceed guest expectations. Ready to elevate your hospitality operations with AI solutions? Contact us today to learn how our AI solutions can revolutionise your booking management process!
The Future of Contract Management with AI
From PDFs to Insights: Custom AI Solutions for PDF Extraction Navigating through endless PDF contracts is a tedious chore. But it should be a seamless, automated process. From conveyancing and hospitality to events management and publishing, businesses are rethinking how they manage contracts to unlock unprecedented efficiency and accuracy. Enter custom AI solutions for PDF contract extraction—a game-changing approach designed to transform how industries handle vital contract data. The Challenge of Extracting Data from PDF Contracts Contracts are vital to business operations, but extracting specific details from them can be tedious and error-prone when done manually. Contracts across industries differ significantly in format, terminology, and structure. For instance: Manually handling these documents consumes time, increases the likelihood of errors, and slows down decision-making processes. An AI-driven solution bridges this gap by offering an automated, adaptable approach. Custom AI Solutions for Seamless PDF Extraction Our custom AI system leverages the latest advancements in Optical Character Recognition (OCR) and Natural Language Processing (NLP) to extract key information from PDF contracts precisely and quickly. Here’s how it works: Tailored to Industry Leaders This custom AI solution has been deployed successfully for renowned clients such as: Benefits of Custom AI-Powered PDF Extraction Future-Proofing Your Contract Management As industries continue to embrace digital transformation, leveraging AI solutions for tasks like contract management is no longer optional; it’s essential. By adopting a custom AI system for PDF extraction, businesses can stay ahead of the competition, optimize their operations, and unlock new levels of efficiency. Whether you’re a legal professional, a hotel manager, an event coordinator, or a publishing executive, our AI-driven PDF extraction system is tailored to meet your unique needs. Embrace the future of document management and book a meeting with us today.
So, HR Is Making You Miserable? HR Automation Can Help!
Synopsis: HR are the bridge between companies and employees. As they strive to balance the human element with business goals—a delicate tightrope walk—heavy workloads and inefficient processes often leave little room for empathy and innovation. No wonder, as a New York Times story highlights, many HR professionals feel unappreciated and say the job is becoming increasingly stressful and frustrating. Read on to discover the benefits of HR automation and how it can help ease this distress! As rewarding as the HR field can be, it is also challenging and demanding. Soaring hiring and retention costs, shifts from Covid-19 like remote and hybrid work, and phenomena such as the ‘Great Resignation’ and ‘Quiet Quitting’ have added new layers of complexity. Add to that ever-changing labor laws, a growing focus on employee well-being, and ethical considerations. Despite the challenges, functional and business goals must still be met. No doubt, there’s a lot to handle and deliver! Although 57% of surveyed HR leaders say they love what they do, 95% find HR overwhelming. A startling 84% regularly feel stressed, while 81% reported feeling burnt out. Source: The Sage Study Unpacking HR’s Role and Drawback of Legacy Processes Well, HR professionals wear many hats. They’re talent hunters, building a capable workforce, and attentive recordkeepers, making sure the staff clocks in and out on time. They’re also number-crunching headcount planners, signing off on paychecks. Furthermore, they don the roles of performance monitors, tracking employee KPIs and time off, and communications champions, keeping everyone informed. And, of course, they’re the custodians of company policies and procedures—the face of management, ensuring the workforce stays productive and compliant. But that’s not all. HR also turns into event planners for Fun Fridays, employee birthdays, and team-building activities. They create recognition and reward programs and, when needed, handle conflicts and grievances. Most importantly, they help shape employees’ careers through learning and development initiatives, all while creating a positive and motivating environment. HR professionals play three roles: storyteller, strategy interpreter, strategic facilitator. —Dave Ulrich, Author and Co-Founder of The RBL Group But can you imagine the sheer volume of data, paperwork, and processes involved in managing HR? Or the time, effort, and expertise required to keep everything running smoothly? Strikingly, traditional HR relies heavily on manual workflows for many tasks. Legacy systems and siloed processes add complexity and disconnection, leading to unwanted delays and errors (costs too!). And this also brings us to our key question: How is HR automation a pragmatic (and effective) solution? What is HR Automation?HR automation involves using software to handle mundane, repetitive, and time-sensitive tasks in human resources. With digital workflows and technology doing the heavy lifting, HR employees can prioritize their work and focus on more strategic tasks. Above all, they can break free from monotony and stress. HR Automation: Supporting and Enabling HR Teams The HR department manages the entire employee lifecycle—from the moment they’re hired to the time they move on. Hence, far from just a cog in the wheel, HR teams are the fulcrum of a well-functioning workplaces, with their work spanning across all levels and departments. As HR professionals, we’re champions of enabling others. But we must remember to empower effectively, we must empower ourselves. — Erick van Vulpen, Founder and Dean of AIHR Typically, administrative duties and red tape procedures consume most of their time and energy. This often leads to what could be called ‘Zombie mode’—functioning, but dispirited. Notably, many of these processes are routine, repetitive, and rule-driven—making them ideal candidates for automation. Workflows and tasks across recruitment, onboarding, payroll, time and attendance, benefits administration, employee engagement, performance management, and training and development can be automated with ease. More on how automation enables and assists HR staff next! Ways HR Automation Eases Work & Stress in Human Resources AI and automation tools empower HR teams to focus on what truly matters. Whether you’re an HR leader, team member, or organizational head, these insights will prove valuable. 1. Automating HR Reduces Mundane, Load, and Stress Manual tasks like data entry, reconciliations, scheduling, and reporting are time-stealers that keep you tied up. With automated workflows, get more done in less time—and without the stress. How? 2. Drive Superior HR Outcomes and Impact via Automation Automation optimizes core processes, driving better ROI across the board. This enables HR teams to deliver superior outcomes—faster and more effectively. How? Download our FREE guide, Automation, AI, and HR Teams for key insights and real use cases. 3. Fulfil People-Centric Side of the Role Process-centric tasks, especially time-intensive admin work, often dominate HR’s daily routine. By automating workflows, HR can focus on people-centric activities, embracing the essence of their role and achieving greater job satisfaction. How? 4. Avoid Burnout; Enjoy Better Work-Life Balance Multitasking, long hours, and constant deadlines can lead to burnout—HR professionals are humans too! By automating repetitive tasks, HR teams not only enhance productivity but also reclaim valuable time for personal growth, hobbies, and family. It’s a win-win! How? HR topped the list of functions with the highest turnover globally, with a rate of 15% over the last 12 months. The overall average was 11%, meaning HR’s turnover was over 35% higher than the average on a proportional basis. Source: 2022 LinkedIn Insights 5. Focus on Strategic HR and Become More Valuable HR is increasingly taking on a more strategic role. Automation allows HR professionals to dedicate themselves to high-impact initiatives, positioning them as valuable assets that directly drive organizational growth. How? The potential impact of technology and generative AI is enormous. We are in the messy beginnings, where we are tremendously excited about the efficiencies and impact this could have. And it will change the role. Over time, the administrative side will likely become easier or more automated. —Wendy Miller, Chief People Officer for North America, McKinsey | Source: Mckinsey.com Key Takeaway Technology is redefining the work environment. As the role of HR evolves and workplaces modernize, adaptation is essential—whether you’re an organization, HR leader, manager, or executive. Automation liberates
AI in hospitality: Streamlining Invoice Management
With hundreds of suppliers and thousands of invoices processed monthly, the AI model effortlessly scales up to meet the demand, saving time and reducing errors by automating data standardization. Managing thousands of invoices each month from hundreds of diverse suppliers can be an immense operational load for hospitality businesses. With varying formats and data points to track, hotel accounting teams often spend significant time sorting through documentation to capture vital details like supplier names, PO numbers, addresses, and payment data. Here’s how we helped major hospitality clients turn these challenges into streamlined, efficient workflows by deploying custom AI solutions specifically trained for the industry. One customer solution leverages a combination of Optical Character Recognition (OCR) and Natural Language Processing (NLP) tailored to extract critical information from invoices with a high degree of accuracy. It pulls out specific details and names even when supplier formats vary widely. With hundreds of suppliers and thousands of invoices processed monthly, the AI model effortlessly scales up to meet the demand, saving time and reducing errors by automating data standardization. For hotels, this means better accuracy in financial records, fewer manual entry errors, and significant time savings—allowing finance teams to focus on higher-value tasks rather than data entry. This seamless, standardized approach makes it easier for teams to get complete and accurate data from each invoice without the headache of reconciling different formats. This client now uses Centelli’s AI to process invoices from hundreds of different suppliers, and we are processing thousands of invoices every month! Get Started with AI in your Hospitality business Today! If you’re in the hospitality industry and looking to kickstart your AI journey for major operational efficiency, download our FREE Hospitality Automation E-Book. Discover how intelligent automation is helping to streamline finance, reservations, customer service, and more in real-world examples from the sector. Learn how AI can help any Finance Team! Whether you work in finance for a hospitality firm or any other sector, we also have a FREE Automation & AI in Finance Teams download available by clicking here.
AI Powered Chatbots Redefine Guest Services
Today’s hospitality guests expect fast, accurate responses to their questions about bookings, amenities, local recommendations, or special requests. To meet these high standards and improve guest satisfaction, we developed an advanced and contextualised AI powered chatbot for a leading hotel client. Powered by a fine-tuned Generative AI model (Large Language Model), this chatbot delivers contextually aware and personalized responses with unmatched accuracy and relevance. The chatbot leverages Retrieval-Augmented Generation (RAG) techniques and memory capabilities (called ‘embeddings’) to integrate and pull data from a wide range of customer information sources, such as websites, Excel files, and Word documents. This allows it to “remember” context and provide customized responses that are as reliable as they are timely. From enquiries about room availability to on-site services, the chatbot is equipped to handle thousands of queries, ensuring that guests receive swift, relevant information based on the latest data. This AI-driven solution enhances customer experience and frees hospitality teams to focus on high-touch interactions and personalized guest care. The best part? The technology can be adapted to other industries, delivering the same responsive service tailored to their unique needs. Download Your Free Guide to Hospitality Automation Curious about how AI and AI Powered Chatbots can elevate your hospitality operations? Download our free Hospitality Automation E-Book to explore more use cases and discover how automation is transforming your competitor businesses from guest services to back-office functions. And how could Centelli and AI also transform yours?