Centelli Achieves UiPath Platinum Partner Status
We are pleased to announce that Centelli has achieved Platinum Partner status with UiPath. This recognition reflects the strength and maturity of our automation practice, the depth of our certified expertise, and our ability to deliver structured, enterprise-grade automation programmes at scale. It reinforces our role as a strategic partner for organisations adopting automation and AI as long-term operational capabilities. What UiPath Platinum Partner Status Means The UiPath Partner Network is a global ecosystem of certified service and technology partners delivering automation solutions using the UiPath Business Automation Platform. As a UiPath Platinum Partner, Centelli now has access to expanded resources, advanced training, and dedicated support from UiPath. Partners are grouped into tiers based on capability, experience, and delivery maturity, notably. Platinum Partner is an elite status that recognises us as a mature automation practice with demonstrated capability to deliver and govern complex, enterprise-scale implementations. This enables us to further strengthen our capabilities to: Selecting the right partner is critical when scaling automation. A mature partner reduces risk, strengthens governance, and maximises return on investment. Platinum status reflects our ability to deliver automation with stability and consistency, not just speed. Achieving Platinum Partner status with UiPath reflects the strength of our collaboration and the results we continue to deliver for our customers. By combining UiPath’s leading automation platform with Centelli’s business-first approach, we help organisations deploy digital workers that deliver measurable impact while freeing people to focus on more meaningful work. — Aneesh Gupta, Founder and MD, Centelli RPA to Intelligent Automation to Agentic: Centelli’s Evolution Since its founding in 2014, Centelli has kept pace with the shifting automation landscape — advancing from Robotic Process Automation (RPA) to Intelligent Automation powered by Digital Workers. Today, we also provide agentic automation solutions that enable AI-powered decision flows and adaptive process execution. Also Read: Centelli Becomes UiPath Agentic Automation Fast Track Partner Over the past decade, we have developed deep expertise across best-in-class technologies, delivery frameworks, and governance models that drive real results. From RPA to Intelligent Automation and Digital Workers to Agentic Automation, Centelli and UiPath are helping organisations across sectors improve efficiency, enhance productivity, and strengthen compliance. We continue identifying high-impact use cases and innovating solutions that solve complex operational challenges. Our focus remains clear: build automation ecosystems that are secure, governed, and ready to scale. Backed by our deep UiPath platform expertise and a delivery model aligned to measurable outcomes and ROI, we remain committed to delivering outcome-driven, scalable automation implementations that provide stability and consistency through robust support, creating long-term value and unlocking growth for our clients. Delivering Measurable Outcomes Across Sectors Centelli’s solutions today empower businesses across automotive, BFSI, construction, hospitality and travel, healthcare, logistics, manufacturing, telecom, and other sectors. As we expand global delivery across the UK and Europe, the United States, and Asia, we are also extending our services and solutions to industries such as transportation, leisure and fitness, retail, restaurants, media and publishing, legal, utilities, pharma, non-consumer manufacturing, real estate, and more. No matter the sector, our automation solutions focus on: As organisations adopt automation and AI at scale and transition to hybrid operating environments, our priority remains measurable business outcomes, not experimentation. Achieving UiPath Platinum Partner status further reinforces Centelli’s standing as a trusted business automation consultancy and solutions provider. Businesses of all sizes are now progressing beyond pilots and isolated use cases towards sustainable automation operating models. We are committed to enabling this shift by aligning automation initiatives with business strategy, governance, and long-term scalability. For media or business enquiries, contact our team. To learn more about our automation solutions, visit homepage or explore case studies
How to Succeed with Automation: Aneesh Gupta and Jon Davis of the Ivy Collection Speak at UiPath TOGETHER 2023
At the recent UiPath TOGETHER 2023 conference in London, Centelli was proudly invited to take to the stage. Our Managing Partner, Aneesh Gupta, alongside Jon Davis from The Ivy Collection, delved into the transformative capabilities of intelligent automation. Here’s an inside look at the event’s highlights and the knowledge imparted. Meet the Dynamic Duo: Aneesh Gupta & Jon Davis Aneesh Gupta, the visionary behind Centelli, founded our organization in 2014 with a singular purpose: to assist businesses in maximizing efficiency, productivity, and customer and employee well-being. With two decades of experience spanning across multiple industries, Aneesh has helped Centelli enhance business operations for countless clients. Accompanying him on stage was Jon Davis, CTO of the esteemed Ivy Collection. For those new to the name, The Ivy Collection is a prestigious conglomerate with over 125 iconic restaurants and members’ clubs across the UK, US, and UAE. It encapsulates luxury brands like The Birley Clubs, Caprice Holdings, and of course, The Ivy itself – probably one of London’s most famous restaurants. Together, they showcased how intelligent automation, with a partner like Centelli, could revolutionize age-old processes in industries like hospitality. Unpacking The Ivy Collection’s Automation Needs A central theme in the discussion between Aneesh and Jon was the imperative for businesses to adapt and modernize. Like numerous businesses, The Ivy Collection discovered that many roles within the company had evolved to handle much more administrative and low-complexity work, rather than what they were brought on to complete. Many of their employees found repetitive and time-consuming tasks completely taking over their day-to-day roles. This led to disadvantages for everyone involved- less efficient work for the company, poorer services for the customers, and lower morale for staff. The Ivy Collection wanted to get back to business-focused operations, and having worked with automation in the past, Davis knew this was the only solution. Navigating the Automation Journey While the promise of automation was tantalizing, its path had its share of challenges. Bringing about change in a tradition-steeped sector like hospitality required not just the right tech tools but the right mindset. Davis reminded the audience that the every-day person might not be familiar with automation and may not understand its purpose. This hesitation is further compounded by fear-factor apprehensions – which lead them to ask “will this replace my job?.” The only things automation will take from your job are the boring and menial tasks, leaving you to get on with the things that truly matter. Aneesh said the success of transformative change hinges on having a champion or sponsor. Without someone to steer the ship, even the most promising solutions can get waylaid. Jon’s belief in the power of automation to drive meaningful change stemmed from his previous role. So, in the Ivy Collection he worked to identify other advocates across the business. To dismantle misconceptions that employees might have, it was imperative to have departmental champions who could assure teams, “this is not replacing you. This is to get you back doing what you’re meant to be doing day to day.” Facilitating Change with Finesse Centelli’s partnership with The Ivy Collection was pivotal in the brand’s automation success. While The Ivy provided the vision and internal champions, Centelli brought the expertise, facilitating a seamless integration of intelligent automation processes into the company. When Aneesh probed Jon about his vision for automation, he emphasized the need for tangible outcomes, not just theoretical discussions. Jon cited a poignant example: during the busy Christmas period, instead of having two employees constantly declining tens of thousands of inquiries, why not shift the focus? Why continue processes just because “it’s always been done that way?” Truly valuable automation should work autonomously without the need for constant oversight. We don’t want employees moving from monitoring one tedious task to another. Luckily, these independent, powerful solutions are the kind Centelli provides. Moreover, the event shed light on the importance of success stories and case studies, which Centelli was able to provide. These also helped greatly in building trust and minimizing employees’ concerns. A Bright Future: Automation & Employee Happiness Perhaps the most heartening insight from the discussion was the transformative power of automation on employee well-being. As Aneesh pointed out, when intelligent automation takes over repetitive tasks, “you actually make people’s lives more meaningful…” With automation handling administrative tasks, employees had more time and space to carry out the work they joined for. “The fun part is when you actually see somebody and there are smiles on their faces because this has really transformed their life,” he observed. “They’re doing things today that they really didn’t want to be doing. This is what their job is supposed to be.” If you missed us at the event, no worries! We’re always here, ready to share, guide, and collaborate. Here’s to reimagining the future, one automation solution at a time! You can watch the full UiPath TOGETHER presentation HERE. Closing Thoughts Centelli’s experience at UiPath TOGETHER 2023 was an opportunity to share and learn as well as being a testament to the potential of intelligent automation in reshaping and transforming industries. As champions of automation, we’re so excited about the possibilities ahead. For more insights, case studies, and a deeper dive into the world of automation, you can also stay tuned to the Centelli blog. .
Unlock the Power of Communications Mining
Insights from Centelli’s Latest Webinars: Leverage AI to Understand and Action Every Customer Request Effective communication is the backbone of thriving organizations- when everyone’s insights come together, great things happen. However, pulling meaningful information from the vast volumes of communication data coming in today can feel like an insurmountable task. This is where Communications Mining comes to the rescue. On May 16th and June 1st, Aneesh Gupta of Centelli and Tom Golebiowski of UiPath hosted a webinar exploring this revolutionary technology. If you missed it when it aired, read below to learn more, then get the full story at our webinar recording HERE! The Challenge with Communication Today, organizations receive a barrage of messages from diverse channels like emails, social media, and chat. While this provides unique opportunities for customer engagement, it also presents significant challenges. The overwhelming volume of data can quickly become a logistical nightmare, with manual data analysis and insights extraction proving labor-intensive and inefficient. Traditional methods fall short as shared inboxes become flooded, leading to response delays, overlooked opportunities, and heightened risks. Introducing Communications Mining Enter Communications Mining, a solution for organizing and deciphering the multitude of communications and converting them into actionable tasks. This tool enables organizations to manage and analyze messages and to extract useful insights from these unstructured data sources. Use Cases Communications Mining provides the ability to analyze message content, categorize it, extract crucial information, and predict subsequent required actions. Moreover, it can identify patterns, detect bottlenecks, and gauge customer sentiments. This information is critical for informed decision-making, process improvement, and enhanced customer experiences. For example, Communications Mining can help sort or filter inbound customer enquiries to be passed to the correct team more quickly. Additionally, it can analyze unstructured customer emails, converting them into automated tasks or tickets in other software systems so a fix can be queued and then actioned. Another notable application is analyzing large data sets, for instance to identify frequently asked questions from customers after making a purchase. These insights inform proactive training improvements, preventing similar inquiries from arising in the future. In short, Communications Mining is like having a smart assistant that takes care of your organization’s messages, helps you understand them, and delivers actionable insights to improve your business. It’s a game-changing tool that mitigates communication overload and helps you make the most of your data. With its no-code interface, effective training methods, and advanced AI models, Communications Mining offers a transformative solution for modern communication challenges. Organizations can swiftly implement and scale AI solutions across their communication functions, and the discussed use cases merely scratch the surface of its potential. Don’t miss the opportunity to stay ahead! To learn more about how Communications Mining works and hear real-life success stories, check out the webinar recording provided above, and look forward to more Centelli webinars in the future.
WEBINAR: Leverage AI to Understand and Action Every Customer Request
Want to know how you can use ‘AI in Customer Request Management’ more effectively? Especially when it comes to understanding and responding to unstructured communication? Centelli and UiPath hosted a 30-minute webinar on 16th May 3pm (GMT)/10am (EST). The key talking points included: The informative session on leveraging AI in customer request management and for unstructured communications covered: If you missed the webinar, here’s the session recording for you to watch on our YouTube channel. Please check it out and reach out to us if you have any questions or need more information about our automation and AI solutions. UiPath stands at the forefront of automation technology, empowering AI agents, bots, humans, and machine learning models to seamlessly collaborate—transforming industries and unlocking new levels of human capability. As a Certified UiPath Partner, Centelli brings deep expertise and a proven track record of success through custom-crafted automation implementations for businesses across sectors. – Centelli’s Digital Worker solutions enbale businesses streamline their workflows and achive geater accuracy and faster time to completion. – Notably, Digital Workers—also known as software bots—are an advanced form of intelligent automation. They are built to take on repetitive, tedious tasks, eliminating manual handling and reducing the risk of human error. – This not only streamlines workloads but also frees up human employees to use their skills and expertise on more strategic activities. – Moreover, apart from enhanced efficiency and productivity, Digital Worker implementations also help businesses ensure compliance with internal, industry, and regulatory requirements. – This also effectively mitigates business risk, supports growth, and streamlines resource utilization. However, if you already know what you need and are looking for a reliable custom AI solutions provider, you can book a meeting with our experts right away.